enhauto.comReviews of enhauto.com

I purchased the Commander specifically to use the Continuous Autopilot feature. This is an expensive device, and that feature was one of the main reasons I decided to buy it. Before purchasing, the Enhance Auto website listed Continuous Autopilot as a supported feature. There was no clear warning on the product page that this feature is not compatible with my Tesla model. After receiving the Commander, I went through the installation process, which involves a significant amount of work to install the device in the car. Only after everything was installed did the app inform me that Continuous Autopilot is not supported on my particular vehicle. Had this limitation been clearly stated on the website before purchase, I simply would not have bought the Commander. I contacted Enhance Auto to return the product because it does not provide a feature that was advertised as supported on their website. Unfortunately, I was charged €24.20 for the return. What disappoints me most is not simply the compatibility issue, but the fact that the website does not clearly communicate this limitation before purchase, and that the company does not appear to take responsibility for the consequences of that inaccurate/incomplete product information. I’m writing this review mainly to warn other Tesla owners to check very carefully whether Continuous Autopilot actually works with their specific vehicle before buying the Commander, rather than relying on the information displayed on the product page. For such an expensive product, I expected much clearer compatibility information and better customer support when a feature advertised on the website turns out not to work with the customer’s car. What makes this particularly frustrating is that Enhance Auto’s own documentation explicitly states that Continuous Autopilot works on all Tesla models equipped with the Commander. There is no clear warning on the product page that this feature may be unavailable on my particular vehicle. I only discovered the incompatibility after purchasing and installing the device, when the S3XY App warned me that the feature was not supported.

Ich kann mich den zahlreichen kritischen Bewertungen leider nur anschließen. Meine Erfahrungen mit den S3XY-Produkten von Enhance Auto sind äußerst enttäuschend. Bei meinem S3XY Knob ist das Display defekt – offenbar ein Problem, das auch bei anderen Nutzern auftritt. Auch der S3XY Strip hat bei mir nicht lange durchgehalten und den heißen Sommer nicht überlebt. Insgesamt hinterlässt die Qualität der Produkte bei mir den Eindruck, dass sie kaum über die Garantie- bzw. Gewährleistungszeit hinaus zuverlässig funktionieren. Noch enttäuschender ist allerdings der Support. Die Kommunikation empfinde ich als äußerst schlecht und teilweise geradezu frech. Eine kundenorientierte und unkomplizierte Lösung sieht für mich anders aus. Für mich steht daher fest: keine weiteren Produkte von Enhance Auto. Ich kann vom Kauf nur abraten. Es gibt aus meiner Sicht qualitativ bessere Alternativen – auch von deutlich günstigeren Anbietern aus China. @Enhance Auto: The strip is one thing — the defective knob is another. The knob’s display has a green tint and suffers from the well-known pixel defects. There are countless reports of this issue online. And yet GreenDrive has the nerve to tell me straight to my face that the 24-month warranty has expired and that I’m supposed to pay €110 to have the display repaired. Sorry, guys, but you have a quality problem. I’m not paying for that. I’d rather drive over the thing with my car first!

Customer service were very slow to respond and were very unhelpful when they did reply. I have the knob, dash and strip which are great when they work….. The knob tarnished after a few weeks and looks like acid spilled on it. Customer services response after 2 weeks “Water shouldn’t do that, send it to us and we’ll repair it for €70”. They expect me to pay 50% of the knobs original cost price plus shipping for a device that is defective and still under warranty to be repaired. Whalen questioned on the warranty and repair costs I got a very curt unhelpful reminder of the €70 repair costs. Avoid them for an easy life. The reply below is untrue, at no time was an inspection offered just a €70 repair of a few weeks old item.

I am writing to express my profound disappointment regarding the current enhance situation. My S3XY Strip was not working properly and actually started to disassemble itself. After contacting Enhance support, I was told that it would be replaced ASAP and that I would be placed on the priority list as soon as the updated version was ready. However, I have not received any shipping updates, nor any message letting me know that my issue is being resolved or that there is a production delay. Instead, it appears that Enhance is fully focused on pushing summer sales and shipping new S3XY Strips out to fresh customers, completely ignoring existing customers who are left dealing with defective hardware. This is simply not how a reputable company should treat its customer base.

We ordered an S3XY Dash in November 2025 and received it in May 2026. Around the end of June, the magnetic ring that holds the Dash unit to the Dash Stand detached. The Dash could therefore no longer be held in place, making the device unusable. After we contacted Enhance about the issue, they instructed us to return the product for inspection. We returned the complete device, including the Dash Stand. Before sending it back, we removed the used mounting pad from the Stand. We understood this type of adhesive pad to be intended for one-time installation and did not consider it suitable for reliable reuse after removal, particularly given the high temperatures that can occur inside a parked vehicle. The repaired device was returned without a new mounting pad. No explanation of the defect or the repair was initially provided. Only after we asked did Enhance explain in writing that an insufficient amount of adhesive had been used on some units, which could cause the MagSafe ring to detach over time. They also told us that the factory process had since been corrected and that our ring had been secured manually and tested. We also asked about the missing mounting pad, assuming that one had simply been forgotten during the repair. Support initially suggested using generic double-sided tape or, alternatively, purchasing replacement pads from them. They later explained that when the Dash Stand is included with a repair return, they normally replace its adhesive pad. We clarified that our Stand had been included and that the detached MagSafe ring was the very reason for the repair. Based on their own explanation, we therefore expected the mounting pad to have been replaced. Even after the matter was escalated to a supervisor, Enhance would only offer the replacement pad itself free of charge if we paid the additional shipping costs. The monetary value of the pad is very small. What disappointed us was the amount of correspondence required for something that could easily have been resolved during the repair. The entire case ultimately involved 17 emails from us and 17 responses from Enhance. We find the product useful overall, but our experience with the after-sales support has significantly reduced our confidence in the company.

1 star I cancelled an order because the referral code was incorrect. The original card transaction should have been reversed/released rather than processed as a separate refund. Instead, Enhance Auto processed a new refund of €364.55. Because my bank account is primarily in CZK, this created an exchange-rate loss of approximately €23.51 (CZK 554) for me. I contacted Enhance Auto and explained the situation. Their response was essentially that they had refunded the full amount in EUR and that any exchange-rate difference was my bank’s responsibility. I don’t think this is acceptable. If an order is cancelled, the original card transaction should be properly reversed so that the customer is put back in the same financial position as before the transaction. A customer should not be left with a €23.51 loss simply because the merchant processed the refund as a new EUR transaction instead of reversing the original payment. The refund was technically made in full in EUR, but the way the refund was processed left me financially worse off. Very disappointing handling of an otherwise straightforward cancellation.

pas de respect des délai, on vous livre dans les 5 jours et si on est en retard et ben on s'excuse, et basta

I am highly impressed with the hardware product engineering and build quality of the device itself. The design is genuinely innovative. However, the after-sales customer service experience has been incredibly disappointing and does not align with standard international retail practices. My package arrived with a factory pre-installed rubber grommet missing from the left mount. While packing oversights can happen on any assembly line, the support team's handling of the issue has been highly problematic. Instead of addressing the layout anomaly by dispatching a low-cost replacement part via standard mail, their customer service team launched a rigid campaign to deflect responsibility. Their explicit position was that because their quality assurance process is perfect, the customer is at fault, and I must pay international parcel courier fees if I want the missing component sent out. With 35 years of experience working within customer service industries, I view this as a significant failure in consumer relations strategy. Over the course of 6 calendar days and 9 separate email exchanges, the company has chosen to burn extensive internal support hours defending a minor postage fee, rather than offering a flexible, resolution-focused outcome. Expecting global customers to absorb factory oversights or pay inflated shipping costs for minor components shows a clear lack of operational maturity. A high-quality physical product is only the first step in building a successful international brand; it is the quality of the post-purchase support that ensures customer retention and word-of-mouth recommendations. Because their internal website loop appears highly filtered, displaying only 15 reviews despite claims of over 10,000 units sold, I am sharing this factual account here for the benefit of the wider community. Local consumer protection authorities and financial institutions have been updated on the documentation regarding this transaction. I advise potential buyers to be aware of this rigid service culture before purchasing.