JimmyJayJoBob
Purchased two 55pt natural diamonds…
Purchased two 55pt natural diamonds w/earing mounts. Approximate purchase price 5500. I was anxious being from CA purchasing stones from Hong Kong and NY and having Engage Jewelers of TX bring put it all together and mounting the stones into two earrings. The issues were primarily with the EJ website. I asked Lee to populate the cart for me but by doing so the contents of the cart disappeared. I could not see what's in the cart...just a total so I did not pay for the stones or mountings until I saw the contents of the cart and the GIA numbers were in there. I recommend you see what you're paying for. I wanted to ensure I controlled the delivery date but could not change the 'guarantee delivery date' to a specific date until I paid for the stones and mountings. Jessica to the rescue. I explained my needs and concerns and Jessica made sure everything was correct - earring white gold and 6 prong. GIA numbers were in the cart along with pictures. I had the stones appraised by a GIA gemologist and they were the GIA numbered stones I expected. The gemologist noted that there was a hair under one of the prongs and removed it for me. Overall I believe I received fair value for the money, and although the website was a challenge the sales staff made everything right.
Response from engagejeweler.comAug 14, 2022
We're delighted that JW was happy with the purchase, despite those technical hiccups along the way. The Engage team works to make certain every purchaser is ecstatic with their purchase. Diamonds sell very quickly, especially with Engage's proprietary pricing algorithm to calculate the lowest price available online. That's why, when the diamond pair originally selected was sold, we searched our suppliers worldwide to find a perfect match and populate it in the cart especially for you. Engage is always learning from our users to make the experience memorable and we appreciate your candid comments so we know where to improve. Once again, thank you for your business!