enewtondesign.comReviews of enewtondesign.com

Ordered on 12/1 and today is 12/23 and my order is not here. What an awful holiday experience for my nieces who will not have their presents in time for the holidays. Shame on y’all. If you can’t handle cyber Monday volume, then don’t offer the items. Never ever ever again. BEWARE!!!!!

When bracelet arrived, I opened, thought I ordered child's size. Looked inexpensive, and did not have stretch to pull over your hand. Tried online return page, BUT, would only refund the current sale price, NOT price paid, would charge $7 to refund monies to your account, along with handling fees. Already LOST about $15-20. Contacted customer service, as I just wanted it gone, young lady was a snippet when answering any of my concerns re: sizing, returns, etc. NEVER AGAIN -ended up donating to a child for the holidays

I ordered something on December 5 and they keep sending me emails saying they will work on it . Stay away from this company

ZERO stars if it were possible! Outrageously slow order fulfillment, and generally unresponsive customer service. They'll just tell you, "holiday sales volume is causing delays. Your order will be on its way soon.". Two weeks since placing my order and still no word on when or if I'll receive it. Buyer beware! I'll never purchase again.

They have lost yet another customer. Received the stack I ordered today and it came in a shabby torn envelope and in a dirty sack. Looked like I purchased it at a Dollar Store. Disgusting. Overrated, Have spent way too many $s on this company's products because of my granddaughters. No more.

E newton sucks!!!!!!!!!!!!!!!!! Their delivery is horrible!!! you place an order in November and won't get it until mid to late January. If you call... they cancel your order.

Purchased one of the more expensive bracelets for my daughter for her birthday, she was then gifted a Hope Unwritten bracelet for graduation, loved it so much she bought three for her friends. Within a few days it snapped, beads everywhere, beads too tiny to see to pick up all of them. You can't ever get through to customer service, there is no way to leave a message, so you have to email customer service. Even though had receipt and pictures, the agent's response, "We cannot offer anything." eNewton lost a lifelong customer over a $20 replacement, very sad.

If I could give 0 stars, I would. I purchased a gemstone bracelet from enewton based on their advertised promise of “worry-free wear” — including showering and daily use. After only a few months of normal wear, the stones developed black discoloration around the edges. This is not typical behavior of genuine gemstones like aquamarine, labradorite, moonstone, or amazonite, unless they are dyed or imitation. I contacted customer service and exchanged emails for months. I explained the issue respectfully and in detail, and requested a simple exchange for similarly priced items I know are durable. Instead, enewton offered a vague “repair” without explaining what would be fixed or how it would prevent the same issue from recurring. When I declined and asked again for an exchange, they refused with a one-line response: “We cannot offer you an exchange. Thank you.” Their dismissive behavior and refusal to stand behind their product or even engage meaningfully in the conversation shows a lack of transparency and accountability. For a $42 bracelet advertised as high-quality and durable, this is unacceptable. If you are considering their gemstone jewelry, be aware that the materials may not be what they claim, and the customer service will likely not support you if something goes wrong.