EndocaReviews of endoca.com

Response from EndocaMar 25, 2021

Hi CC, I'm sorry you didn't get the results you were looking for with our gum. We believe in keeping our products as close to nature intended as possible, meaning we do not use any additives, preservatives, fragrances or unnatural flavors to our products. Our gum is made out of 100% natural ingredients, so it may differ in texture and flavor to what you're used to with brand name gums. It is a lot softer and smoother than store bought, and because it is natural, breaks down faster meaning it is better for the environment too. Many of our customers have found adding store bought gum to their Endoca gum allows them to get the CBD they need and the texture that they're used to. If you decide to try this method, please let us know how you do. Thank you for taking the time to leave us with your feedback, and hoping to hear that this alternative provides you with the CBD boost you need. Best regards, Leora Endoca Team

Response from EndocaMar 10, 2021

Hi Dave, I'm sorry to hear that you're not satisfied with our delivery options for Australia. Deliveries to your country are a little more difficult, and require further processing on our end. We inform all our Australian customers via our checkout page delivery particulars regarding shipping to your country before you purchase your products, which states: Due to customs restrictions, orders made to your country may incur delays of 3-6 weeks and will be shipped using plain labels. I see that you purchased from us on February 8th, which is just a bit over 4 weeks now, so we're hoping you receive your package in the next couple of weeks, which lies within the timeframe provided. If it does so happen that there is an issue getting through customs or border security, we offer a reship or refund, which you'll get back into your account within 14 days of this being actioned out. In any case, one of our team will be in touch to see whether we can help ameliorate your experiences so far. Warm regards, Leora Endoca Team

Response from EndocaMar 9, 2021

Hi Linda, I am sorry to hear that you have experienced an issue with your product. I have contacted our customer care team about your issues, and someone will be in touch shortly. Please rest assured that we will do our best to make sure that you get the most out of your product and that your experiences meet your expectations. Thank you for getting in touch and for your continued patience throughout. Best regards, Leora Endoca Team

Response from EndocaMar 4, 2021

Hi Neil, Once again, I'm sorry to hear that you're not happy with the time it takes to ship Endoca products to Australia. We inform all our Australian customers via our checkout page delivery particulars regarding shipping to your country before you purchase your products, however I'll. provide some more detail here for you in case it was missed. For Australian orders, it can take anywhere between 3-5 weeks to arrive to you. This is because Australia has harsher border forces and customs clearance procedures than many other countries. Sending products to Australia requires different processes, which also adds time onto the estimated delivery times to Australia. We send products to our distributor in the UK once a week, then they send your product to you. This process may in fact add two seeks to the delivery time in itself. We also send our products with white labels which helps your delivery get through customs, and border points more easily. You should receive your tracking information shortly where you'll be able to following the progress of your shipment, however one of our team will be in touch to see if we can help you get the information you seek. Warm regards, Leora Endoca Team

Response from EndocaFeb 25, 2021

Hi Sienella, I would like to apologise for the inconveniences you have faced in regard to receiving your packages. As my colleague has mentioned under your facebook comments, we can confirm that as soon as we received your message, we actioned out a re-shipment of your products through UPS, so hope that it will arrive to you very soon. When it comes to delivery partners, we do our best to ensure that we search out and use the very best services we can get, while keeping the shipping costs to a minimum, however as you know, delivery services nationwide have had quite a difficult time in actioning out their services due to power outages, snow storms and other inclement weather issues which may have affected their ability to provide upstanding services at this time. In any case, we are always more than happy to re-send products that have been lost, or mishandled. Unfortunately we have had people in the past deny receiving their Endoca package, when in reality they had; looking for a reshipment (meaning free products at our cost). Our customer care team are aware of this issue, and so ask customers to make a claim so that it is logged correctly into our system, and that of USPS. As my colleague mentioned in her response to your comment on facebook, we have made a note of issue, and are currently looking into ways in which we can take on these claims processes (above all for longterm customers like yourself), so that you do not have to. Please do let us know if you have any other questions, or need more information about your new delivery. Thank you for your patience throughout. Best regards, Leora Endoca Team

Response from EndocaFeb 25, 2021

Hi Mirra, Our team has been in contact regarding your order. Unfortunately your shipment was returned as there was no street address added to your shipping details. We have requested that you provide full shipping details so please ensure you let us know what these are so we can proceed with a re-shipment, or alternatively a refund. Best regards, Leora Endoca Team

Response from EndocaFeb 24, 2021

Hi Rachael, I'm sorry to hear that you have not received your package yet. USPS have been experiencing some very serious delays caused by the ice and snow storms occurring nationwide. Unfortunately we are unable to speed up this process in any way, and must rely therefore on the infrastructure already in place to help move deliveries along. Take a look at the USPS Residential Service Disruptions landing page: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm and you may find more information on when you can expect to receive your parcel. In any case, one of our team will be in touch shortly to see if there is anything that we can help you with. Best regards, Leora Endoca Team