EndocaInnovative hemp extracts, accessible worldwide. Endoca is dedicated to producing the finest and purest quality CBD oil from seed to shelf, never compromising on quality.
Endoca (endoca.com) has 4,650 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Violeta M.
I haven't got my order yet
Response from EndocaAug 30, 2021
Hi Violeta, We're sorry to hear this. I can see from the delivery information that the delivery company is missing some delivery information from you. One of our team will be in touch with you to complete your delivery address and help you receive your items. All the best, Leora Endoca Team
DARIN
The CBD gum I ordered was not cheap, nor was the charge to ship it to Minnesota. I simply expected to receive a premium CBD product. When I received the package and opened the box I was disappointed to find the servings of gum had all melted during shipping in the summer heat. They were not suitable for consumption. Not really my fault, so I was surprised my only recourse was to pay to ship the package back for a refund. After getting hassled at two different shipping partners about returning a CBD product, I made the difficult decision to cut my losses, and tossed the melted gum into the trash. I’ll make my future CBD purchases from a more reputable company with a more reasonable return policy.
Response from EndocaJul 23, 2021
Hi Darin, I am very sorry to hear this. We wanted to let you know that we have actioned a full refund for you, that should be seen in your account within 10 days. Our gum is made out of 100% natural ingredients. It is a lot softer and smoother than store bought, and because it is 100% natural, breaks down faster meaning it is better for the environment too. In saying that however, your feedback is a great learning curve, and will be forwarded to the product development team. Thank you for taking the time to inform us of your experiences. If CBD is a health priority for you, we would be more than happy to discuss what other options may work for you and your needs to achieve your CBD goals. Best regards, Leora Endoca Team
LAZZERI
I m sory but i have no received my product CBD oil from USA because I m living in France (shipping problems) It would have been important to give me advertisements before. never more I will make a command to Endoca Hélène Lazzeri
Response from EndocaJul 5, 2021
Hi Hélène, We send our products from Europe, so your parcel was not sent from the USA, rather within Europe, ensuring that our european customers do not have issues receiving their products. I am sorry to hear that you have not yet received your products yet. I have tracked your parcel to a UPS distribution point close to you, as it says you were unavailable at the time of delivery. One of your team will be on contact with you shortly for further details about this, to ensure that you receive your parcel as soon as possible. Best regards, Leora Endoca Team
Kotties
I would give zero stars if I could as my experience with Endoca has been appalling and makes me wonder whether the CBD oil is even legitimate CBD oil. Endoca came recommended from a friend who has used them in the past and even he can't believe the bad treatment I have received. I ordered 3 bottles and my order was not correctly supplied by Endoca. Endoca sent 2 bottles of the wrong strength. While communicating with Endoca about their error, I opened one of the bottles and my friend and I did a comparison as he orders the same product. There was such a big difference between what he gets and what I had received. I asked Endoca about this to see if there is a further issue with what was sent to me and they have shut down all communication with me. I followed up 3 times for a reply and they have completely ignored me. I have been quite open and polite with them with my communication and just wanted to get some answers and the problem sorted. Unfortunately Endoca are only interested in taking your money. **Edit** I've sent Endoca emails on the 24th, 26th and 28th June with no response to date. Another 2 emails were sent today, 6th July, prior to their response being updated on here telling me they can't get in contact with me and still no response to my emails. I stand by my review
Response from EndocaJul 2, 2021
**UPDATE 2** Hi Anna, I can see in our system that you did indeed respond to one of the emails we sent you emails that we sent you on 22nd of June, where you thanked us for our quick response. From what I understand, you received 2 x strong oils, instead of 2 x medium oils. We have asked whether you'd like a refund or a reship for the mistake made. We are still awaiting your answer to this. In that second response to your email, my colleague George provided you with dosing information for using the stronger oils, as we understand that you require CBD for your health and that you cannot wait for a reship. I will leave the information here again for you to ensure that you know how to use the oils that you have at your disposal. Please remember that the oils that you have received are the exact same product as the medium range (same cannabinoids, same extract, same hemp molecules), only 5 x stronger than the medium range. This means for dosing you need 5 x less than what you'd usually take, and means the product will last you longer. Here is George's response: "If you are in urgent need of CBD, what you could do is to try the Strong CBD oils and try to match the dosage to your previous Medium oil dosages. For example: since 1 medium drop is 1 mg CBD and 1 strong drop is 5 mg CBD, if you were using 10 drops of medium drops previously (10 x 1 = 10 mg CBD), that would equate to 2 drops of the strong drops (2 x 5 mg = 10 mg CBD). I hope that help you out." In any case Anna, I hope that you will see that we are in no way trying to shurk the blame, nor make this experience difficult for you, and are doing our best to help you receive the products, and dosage you need. Please respond to George as soon as possible so that we can improve your experiences. Best regards, Leora Endoca Team Hi Anna, Update 1 - We have tied to contact you numerous times. Please check your spam folder to ensure you are not missing our emails to you. You may also search for [email protected] in your inbox and our messages should show up. I'm very sorry to hear that you have not received the care that you sought. I can see that we have been responding to your messages, and the last one that we left you was on 23rd June; asking you about whether you were happy with our response, and to go ahead with a refund or reship. Please ensure you respond to our customer care agent to ensure that we can improve your experiences. Best regards, Leora Endoca Team
Citoyeneuropéen
Quand je me connecte pour acheter, je passe de la version française au site américain…Vous êtes européen, pourriez vous faire l’effort de faire un site européen pour les clients européens. Vous avez des pages de présentation en langue française (= vous vous adressez aux clients de langue française), mais quand il s’agit d’acheter vos produits, on est renvoyé sur un site qui s’adresse à une clientèle anglophone (= usa, ireland, uk…tous non européens, l’Irlande mise à part). Je crois que les lois européennes stipulent que si vous vous vendez en europe, vous êtes obligés d’employer la langue des clients, dans ce cas en français, en europe l’anglais n’est pas LA langue officielle que rous doivent parler, c’est une option et non une obligation, en revanche vous avez l’obligation de permettre aux clients à qui vous vendez de comprendre les thermes et modalités de vente. Je comprends l’anglais, mais je suis à chaque fois très irritée de commencer ma visite sur le site en français et de basculer sur le site en anglais dès qu’il s’agit de commander.
Response from EndocaJun 15, 2021
Bonjour, Je vous entends et je comprends aussi à quel point cela peut être difficile pour vous et les autres clients. Nous essayons de faire tout notre possible pour améliorer les expériences de notre communauté, et pour cela nous avons créé un site Web que tous nos clients se sentent à l'aise d'utiliser dans leur langue maternelle. Notre site Web est en constante évolution et parfois les traductions sont un peu en retard. Nous faisons de notre mieux pour mettre à jour nos pages aussi souvent que possible, mais cela prend parfois un peu plus de temps que prévu. J'ai parlé avec notre équipe informatique et ils cibleront nos traductions autant que possible. Je vous remercie d'avoir pris le temps de nous laisser votre avis et vous souhaite une bonne journée. Salutations, Leora L'équipe Endoca
nicolas T.
Le colis n'est pas arrivé en temp et en heure,je n'est récusé aucune information sur le retard de la par de UPS, c'est très embêtant.
Response from EndocaJun 4, 2021
Bonjour Nicolas, Je suis désolé d'apprendre que vous n'avez pas encore reçu votre colis. Mise à jour: Votre colis était envoyé en Espagne - à cause d'un mauvaise adresse mais je vois qu'il est bien reçu chez vous maintenant. Merci encore pour votre patience pendant ces difficultés. Cordialement, Leora Endoca Team
Peter
I have not received the product. I thought I paid express shipping. I guess I did not. It has taken up residency in Seattle. Friday delivery. The USPS is worthless.
Response from EndocaApr 20, 2021
Hi Peter, I'm sorry to hear this. I've just checked in our system, and it seems that you have paid for standard shipping, which can take between 3-7 working days and costs $7.49. Please do let us know if the payment was different on your end, and we'll have someone contact you. Best regards, Leora Endoca Team
Eugen B.
I received a bottle of something from Lithuania Endoca the size of 15ml and not 150ml. The bottle is neutral, that means I have no idea what is inside. I'm very disappointed in your delivery, is this all I get for 115.00 Euro?????? Regards Eugen Balsiger
Response from EndocaApr 20, 2021
Hi Eugen, I'm sorry to hear that you did not receive what you had expected. We have bottles sized 10ml, which is written under each product description on our website. We do not have any larger bottles at this time, however will be looking into 30ml bottles very soon. What you're seeing there is not the millilitre but the milligram amount of CBD in your bottle. You ordered a product that has a total of 1500 milligram of CBD in a 10 millilitre bottle. This turns out to be 150 milligrams of CBD per millilitre of oil (as there is 10ml) = 1500mg per bottle, or in other terms = 15% CBD product. When ordering to your region of the world, we take care to ensure that your products arrive to you as best they can. As CBD products can have some difficulties getting through customs in your region, we send your products in a way that will better ensure their arrival to you! This is why it may take a little extra time to arrive, and why it is packaged in white labels. You can check your product batch number against the quality reports on our website which details everything that can be found in your product. Please follow this link and find your batch number here: https://www.endoca.com/quality-reports When it comes to bottle sizing, we truly value quality over quantity and don't believe in providing customers with products that look bigger, but provide less efficacy per drop. Our products are concentrated, meaning one drop of our product is likely worth the same as one full dropper of other companies' oils. Per single drop of oil, your product contains approximately 5mg of CBD, whereas some companies create larger bottle of oil, with the same amount of CBD in it (and the CBD amount is what you really want, not extra oil in your mouth), requiring you to take a big mouthful of oil to get the same mg amount of CBD that you'd get in one drop of Endoca products. This means you’re getting a higher concentration of CBD and using less product when you use Endoca CBD oil. If you feel like you need a hand figuring out your dosage, or product, please do not hesitate to get in touch with us at [email protected]! We're here to help you get the most out of your product. Best regards, Leora Endoca Team
