EndocaReviews of endoca.com

Response from EndocaMar 22, 2016

Dear Annette, thank you for your feedback. Unfortunately the problem is that to ship to Australia we must use slower delivery systems then regular express mail we use in Europe and US, were delivery time is within 3 days. On our website terms and condition is specified about Greece,Australia and Canada, and their particular shipping terms. https://www.endoca.com/Terms_and_Conditions I will send you again all the updates on your packages. Thank you again for your feedback. Kindest Regards

Response from EndocaFeb 8, 2016

Dear Joseph, Thank you for reaching out through Trustpilot. We can see in our system that we shipped your product the 29 of Jan and you received it the 4th of Feb (see tracking LZ856585265US, https://www.usps.com) We are very sorry to hear about your bad experience, but I hope you understand that we have send the product the moment we received your order. Even though we ship with the right procedure, unfortunately shipments to Canada take longer time because of customs in your country. We have to make a special effort to ship to Canada and I hope you understand that this is a service that we especially do so that all people in need can use our products. Our apologies it took so long for you to receive the products, but we do write on our website that shipments to Canada take more time. please check https://www.endoca.com/Shipping_information6 ('For Canada please allow about 2 weeks additional delivery time for orders with a shipping destination in Canada. Items shipped from the United States into Canada may require additional delivery time because of increased security measures at border crossing points'). I hope you enjoy our product. The Endoca Team