EndocaReviews of endoca.com

Response from EndocaOct 14, 2024

Hi Germaine, Thank you for your feedback. I'm really sorry about your experience. It looks that courier couldn't find you at the attempt of delivery so parcel was left for a pick up. I want also to assure you that for storing CBD cool, dry place without direct sunlight like dark pantries, cupboards, closets, and drawers are enough. It is not necessary to keep CBD oil refrigerated, so you do not need to worry about CBD getting degraded, it will not have any impact on the quality of the product. Our customer care team has contacted you to provide more information. Wishing you all the best and continued success in your CBD journey! Best Regards, Tina Endoca Team

Response from EndocaAug 13, 2024

Hi Rebecca, I'm sorry to hear that you're not 100% satisfied with your experiences. Everyone is different when it comes to finding their CBD sweet spot. Unfortunately there is no 'one size fits all', so your results are going to depend on your body and what it needs. To help you find the dose that works best for you, head to this link for information on dosing and up-titration: https://www.endoca.com/en-gb/cbd-dosage And don’t hesitate to get in touch by email [email protected] that our team help you to get the most out of your product or assist to find and alternative solution. Best Regards, Tina Endoca Team

Response from EndocaJul 19, 2024

Hi Netjin, I am very sorry for the delay with your recent parcels. As soon as you reported the issue, we took immediate action by escalating the case to UPS and making several urgent requests to ensure your parcels were delivered as quickly as possible. Until they were finally delivered the last week. Additionally, we have issued a refund for the delivery costs. UPS is one of our most trusted partners, but unfortunately, no courier company is perfect, and occasional delays or mistakes can happen. We deliver our products worldwide and choose partners who consistently provide the best results across all regions. We have many satisfied customers globally, including in Greece. Once again, I apologize for the difficulties you experienced. This situation is not typical, and we have raised your concerns with UPS management to prevent future issues in your area. Thank you very much for sharing your feedback. Please don’t hesitate to get in touch if you need any further assistance. Best Regards, Tina Endoca Team

Response from EndocaJun 25, 2024

Hallo Achim, Unser Kundenserviceteam hat Sie per E-Mail kontaktiert, um die Situation besser zu verstehen. Wir wären Ihnen daher sehr dankbar für Ihre Antwort. Unser Kundenserviceteam ist immer bereit zu helfen. Wenn Sie Probleme bei der Eingabe des Gutscheincodes haben, zögern Sie bitte nicht, uns per E-Mail an [email protected] oder über das Chatsymbol auf unserer Website zu kontaktieren, damit wir eine Lösung finden können. Best Regards, Tina Endoca Team

Response from EndocaJun 4, 2024

Hi Anthony, I'm sorry that your parcel is taking longer to be delivered. I have passed the information to our customer care team. They will check the situation with the parcel and will be in touch with you. If you have any questions please contact our customer care team at [email protected] or via the web chat icon on our website. Best Regards, Tina Endoca Team

Response from EndocaApr 30, 2024

Hi Ghost, I'm sorry to hear you experienced issues to finalize the transaction. This could happen due to many different factors. Our customer care team is always ready to help so in case you need any assistance you can drop us a message via chat box on our website or send an email to [email protected] so we can help you. Best Regards, Tina Endoca Team

Response from EndocaMar 20, 2024

Hi Erline, Our customer care team has contacted you regarding the issue. We dispatch orders to the exact address typed by customer when placing the order. In case you notice that you accidentally left the address, you are not using at the moment, while placing the order please contact our customer care team at [email protected] or via the web chat icon on our website as soon as possible. Best Regards, Tina Endoca Team

Response from EndocaFeb 9, 2024

Hi Denise, I am sorry to hear that you have experienced an issue with your product. I have contacted our customer care team about this, and someone will be in touch shortly. Please rest assured that we will do our best to help you get the most out of your product and that your experiences meet your expectations. Thank you for getting in touch and for your continued patience throughout. Best Regards, Tina Endoca Team