EndocaReviews of endoca.com

Response from EndocaOct 3, 2018

Hi Rebecca, Regarding the mailbox issue, unfortunately once the product is dispatched from our warehouse, it is in the hands of the courier company, however that being said its recommended to store the extract in the refrigerator for maximum longevity, however keeping it in a place away from natural light at room temperature is fine if you are using it consistently. Having it sit in the mailbox for a few hours is absolutely no issue, and will not in any way damage the product. Many of our customers receive products in their mailbox, no matter the heat, and are more than happy with the results it produces Regarding your headaches, unfortunately this is something completely out of our control as CBD extracts can have different effects on different people. We actually have a huge amount of our community who use our products FOR migraines and headaches, so unfortunately it sounds like the products react in a less than ideal way. This is usually related to allergies to some of the natural compounds, which can happen with any product that you purchase, whether it be a natural or pharmaceutical product. Everyone is different. We are lucky enough to have a very fantastic, supportive community and a huge array of positive reviews and testimonies out there on the internet, therefore we would love to know which sources tell consumers that we are not recommended, to see if there is some kind of issue or problem that we could perhaps rectify. As you didn't leave your email address here on Trust Pilot, if you could get in touch with us directly via email at [email protected] we are happy to discuss this situation with you and see if there is some way we help improve your experience. All the best, Endoca team

Response from EndocaOct 3, 2018

Hi Mark, You make a great point, however how do you know how large the suppositories are until you try them? Also, its possible to melt two suppositories together into a new, larger mould and use it that way, perhaps this would suit your needs better? In any case, if the product is unopened, you are welcome to ship it back and get a refund, therefore we are not sure why we were unlucky enough to receive a 4 star review? Perhaps next time you should consider capsules or drops instead :) Best, Endoca team

Response from EndocaSep 20, 2018

Hi Marina, Thank you for leaving a review and for sharing your feedback. I regret to hear that your delivery was so delayed this is indeed frustrating. We value your loyalty and I have asked our customer care team to reach out to you in order to attempt to amend your experience. I hope that you will give us a second chance as we continuously try to optimize our online and offline experience. Please expect to hear further from us. Sincerely, Claire Endoca

Response from EndocaSep 20, 2018

Hi JB, Thank you for taking the time to share your experience with us. I apologize for this unfortunate experience you had on our website in regards to shipping. I would like to amend the dissatisfactory experience you have had ordering on our site. Please expect an email from our customer care team.​ Sincerely, Claire Endoca

Response from EndocaOct 13, 2018

Hi there, Unfortunately you have not left your email address, so we cant contact you to understand more about what happened. Our paste consistency can change depending on plant compounds in the batch, temperature etc. however this problem is usually easily solved by putting your extract in the fridge which will make it harden. We do not offer people discounts to change their reviews, we offer discounts when we have an unhappy community member, and want to try and improve their experience with us, and then we ask them if they would be willing to update their reviews and focus on the actual effects (whether positive or negative) of the product itself. At the end of the day, the product you purchased is one of our strongest and highest quality therefore we suggest starting with the product anyway as we are sure you will have a positive experience :) We apologise that you had an unpleasant experience, however if you would contact our Community Development team at [email protected] we would be happy to discuss the issue with you further. Best Endoca team

Response from EndocaAug 28, 2018

Hi Rebecca, We understand that for some our products can be an expense, but Due to the fact that we use the top quality manufacturing processes, production methods and put incredible care into our products, this unfortunately does come at a higher cost to us; meaning this is reflected in our prices. We are very much looking forward to the moment where other cbd companies begin using high quality processing equipment and manufacturing so that the cost for us lowers, and we can offer lower prices to our customers. Endoca believes that everyone should be able to access life-saving cannabis extracts, and so have begun the Endoca Foundation. This is a not-for-profit project that we started in order to provide cannabis medicine to those who financially cannot afford the burden of buying cannabis extracts. Come check us out here: https://www.endoca.com/endoca-foundation/ Thank you so much for taking an interest and reaching out to us to leave us with your experiences. If you would like to chat with one of our team members about anything, including your product etc, please contact us via [email protected]. Kindest regards, Leora Endoca

Response from EndocaOct 13, 2018

Hi Jason, Did you contact our customer service team regarding this issue? Sometimes there can be delays, as unfortunately once the product leaves our warehouse its in the hands of the delivery company, and unfortunately they are not always as effective or efficient as we would like them to be. In any case, we hope you receive your package soon and if you dont, please email us directly and we will make sure it arrives :) Best, Endoca team

Response from EndocaOct 22, 2018

Hi Gary, We are sorry that you have not been satisfied with your experiences using our products. If you receive a product that has been damaged during shipment or is not sealed properly, we urge you to contact our team immediately so that we can rectify the situation as quickly as possible. Please get in touch via our email [email protected] so that we can talk about what we can do for you. Also, its important to note that our bottles contain 300 drops, not 900 drops. When it comes to dosing, we always advise to start on a low dose and slowly increase your dose day by day. For some, this can take some time before you find your CBD ‘sweet spot’ so we always suggest allowing your body the time to get used to the CBD and the doses you take. We have an online web chat service that are happy to answer any questions you may have regarding this. Don’t hesitate to get in touch if you have any further enquiries. Kindest regards, Leora Endoca