EndocaReviews of endoca.com

This product was recommended by my vet for my cat who is terminally ill with cancer. I immediately placed an order online, and was then directed to call to make payment. When I called sales, the representative was less than friendly and acted as though he had no clue why I was calling to make payment. He then said to disregard the invoice and that we'd start from scratch, so I'm sensing some disorganization at this point. I ultimately placed my order including two day shipping, which cost an additional $25, given the intended use for my feline hospice patient. When the product did not arrive after two days, I called customer service. The lady I spoke with was apologetic and indicated that the representative in sales had miscommunicatied the anticipated date of delivery by one day. Again, this is feeling disorganized, how difficult is it to count to two. Not only did my order not arrive the next day, or the day after that, but it took a total of six days to be received. I have since called customer service to request a refund of the additional $25 we paid for expedited shipping, but of course no one will return my call. We will be filing a dispute with our credit card company. The product, once received nearly a week later, has been fine. However, given the complete lack of organization and the company's decision to ignore customer complaints when they are clearly in the wrong, I would never purchase from them again. UPDATE: After submitting my review, I was almost immediately contacted by the Endoca office in Europe and advised that I would hear from a rep in the US office in the near future. I promptly heard from Chrissy in customer service, with whom I had previously spoken. She was again very pleasant and extremely apologetic. She immediately agreed to refund the $25 we'd paid for expedited shipping. She also offered to send me an additional bottle of oil (over a $200 retail value) for the inconvenience. She even called yesterday to make sure I'd received the shipment and again apologized. While I was certainly frustrated with the initial shipping time, I was impressed with how quickly the European office responded. I also appreciated Chrissy's kind demeanor and generous offer to send us an additional bottle of oil. For all of the above reasons, I am changing my one star rating to a three star rating. However, if I were to rate the customer service response separately from the overall experience, I would provide Endoca with five stars. They responded quickly, kindly, and demonstrated a clear desire to maintain positive customer relations.

From the order moment, the handling and shipping time is more than a week, and with no information in the meantime

I am little disapointed with canabidiol. No effect..

Have been using this product for a few months now with my chemo and have been pleased. Never had an issue with service either till now. Have been trying to place an order, both my husband and me, for a week. Won't go through. CC company said it's not them, you say there is a bank transfer link on the order page and can't find it, husband calls and it goes to voice never an answer for the phone and never a callback only robo email to say "try again". What happened??????? Hate to look elsewhere but running low.

Shipping was quick with shipping notifications. The oil tastes awful, but that was to be expected and I'm sure it'll be fine after a while. Just need to have a glass of juice or similar handy. One thing that bugged me is that the lip balm has a vegan logo on it, when it isn't vegan (beeswax being a main ingredient). This sort of hiccup makes me rethink the reliability of other claims. Overall I can't rate the efficacy of the oil, yet, as I've only just got it. But I have high hopes :-)

I just started it so I really don't know right now it taste nasty but if it works I can deal with it

Package arrived quickly. When I opened it the oil was all over the place - causing the label to slip off, and soaking the packaging. At $220 per vial, it was an expensive spill. Bought it on my sister's recommendation. It helped her with depression. So far it's had no effect on mine.

I have no way of knowing the quality and it is too soon to understand the effectiveness. A small box with tiny print and a lack of any other documentation left me to learn more on my own from other sources. Product was shipped quickly. I would have liked more info and follow up.