Innovative hemp extracts, accessible worldwide. Endoca is dedicated to producing the finest and purest quality CBD oil from seed to shelf, never compromising on quality.
Endoca (endoca.com) has 4,650 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
endoca.com
Website
endoca.com
Category
Pharmacy & Medicine
Location
San Diego
Listed on Five Star Index
2026
About these reviews
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The company replied to 93% of reviews.
Latest
Most recent review: June 2026.
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I did NOT received the product I ordered. I ordered & was charged for the paste and I received a tincture. Big difference in price! Immediately wrote the company and as of yet, no response.
Additionally, this arrived late in the day - riding around in the UPS truck all day so the bottle was hot when it arrived.
Response from EndocaMay 31, 2016
Dear Chris,
We are truly sorry that you had this experience. Our customer support have shipped the correct product to you so we hope that it arrives safely.
Regarding UPS, we have no way of controlling what time in the day our products will be shipped, I will mention your comment to our logistics and see what can be done.
warmest regards
Endoca Customer Care
DM
david M.
rejected payment method
Tried to purchase using PayPal since I don't know how to do a wire transfer. Finally asked where order was and was told no payment was made. So i guess wire transfer through Wells Fargo is your only payment option. I wish I'd been notified when I pain by PayPal this was the case. Cancelled order after 2 weeks.
Response from EndocaMay 25, 2016
Dear David,
Sorry for any confusion that has occurred.
We do not offer Paypal as an option on our website, we only offer the option to pay by credit card or by bank transfer. We also offer the option to mail a cheque direct to our office if arranged through our customer support.
We will be in touch to work out what has happened and make sure you are taken care of.
warmest regards
Endoca Customer Care
JU
JustinY
Gives a disabled veteran hope. Tough to get a hold of customer service.
If I use the full dose of the Raw 15% my stomach gets upset and I feel nauseous, so I use only 1/3 of a single dose and can feel its effects. I am currently "uptitrating" by a single drop a day to get the most benefits without any negative effects. Currently using to treat chronic pain, anxiety and insomnia. I read another reviewer shared the same experience as me with customer service. Emails, personal to info@endoca and through their own website weren't answered; it's been a week. No server issues. I did once receive an email from someone when my order shipped late. Their phone line is often busy as well. Despite these complications the product did something for me. Anyone who has "lived", that's a joke, on a cocktail of meds and therapy could write their own personal horror novel. I've also read Endoca can work with individuals who have financial limitations.
Order #4768 Placed on May 9th
Response from EndocaSep 12, 2017
Hi, Justin!
Thank you for leaving an honest review!
Please feel free to visit us again at www.Endoca.com to see what we have to offer these days. Also, be sure to ask our Chat Representatives about any ongoing discount codes or specials.
If you are interested, you may reach out to our Customer Care team to see if there are other product options that better fit your lifestyle and needs. We have expanded our staff, so your inquiries will be answered in a more timely manner.
We hope to hear from you soon!
Endoca Team
AL
Art L.
Good Product - lousey customer service
Placed order in morning of Wed May 11. Website displayed message that order was accepted. Expected an email acknowledging that the order was being processed along with shipping information. Later that day, still nothing from them confirming the order, so sent them a message asking for info about my order. Again, no response. Also, when the order was "accepted" there was no indication at checkout as to when, how or how long it would take to deliver the order. Searched all over the website looking for shipping info and eventually found it buried in the T&C section where it said that orders are normally fulfilled within 48 hours. Every other website I've used for online orders has shipping info available when you check out. So on May 12 and 13, I tried probably 25 times throughout both days to contact them using their customer service number and every single time I got a busy signal. Finally, on Sunday 5/15, I got an email saying that the order had been shipped, along with shipping information. Clearly, the level of communication between them and me, the customer, was below par. I will probably give them one more chance, but if the communication isn't much better, I will take my business elsewhere.
Response from EndocaMay 19, 2016
Dear Art,
We really appreciate your feedback, we are trying to improve our systems and processes for all our customers. We send an email to every customer after they complete their purchase. This is automatic but for some people this message ends up in their spam folder. For some email providers these messages are removed before they get into a customers inbox and don't even end up in the spam folder. If you are ordering from us for the first time, your email provider might not recognise our email address like it would for big companies like Amazon.com
Our logistics is excellent for most locations. For some US states this means shipping has to be done manually hence the delay between ordering and getting your shipping confirmation email . Some carriers give us a delivery date and others don't we are trying to fix this and are aware of the problem.
The issue regarding your communication with our company is not acceptable and we will be investigating exactly what happened. Sorry for any inconvenience this may have caused you.
Our popularity has grown rapidly over the past year, and we are putting in place a better customer support system so these issues don't arise in the future.
Warmest regards
Endoca Customer Care.
JO
john
package damaged, no way to rectify
The internal packaging arrived with a defect, which allowed some of the product to escape. I went online to send a customer service e-mail requesting rectification of the defective doses that leaked out, but found no way to proceed in that direction. I am literally left "holding the bag" without remedy. Endoca doesn't have any process for a quick replacement of damaged goods. The price is too high per dose ignore loses, and under a buyer beware scenario, I will not be ordering more CBD product from Endoca. I have a picture to prove my point.
Response from EndocaFeb 26, 2016
Dear John,
We are really sorry that you received a damaged bottle.
Our shipping team packages all of our orders carefully.Sometimes the package can get accidentally damaged by the transport company.
In this rare case, a simple email to [email protected] and our customer service will immediately replace the damaged product at no charge, all you have to do is to let us know.Now we will immediately send a replacement.
JO
joshua O.
subtle
I honestly thought there was going to be more of an impact in terms of feeling effects; I mostly felt a very mild relaxation sensation in my chest, which was pleasant not doubt, but still less than I expected. I will be buying more crystals in the future but only after I get a vape machine.