EndNoteReviews of endnote.com

Good staff support.

There's no replacement for EndNote when you want to inventory useful articles, find them again, and then footnote your paper. I have trouble syncing across Macs and also the pdf annotater is a bit limited compared to earlier EndNote versions. EndNote also sometimes corrupts my pdf's so I need to keep duplicates in a separate file. All in all, though, I couldn't live without the app.

Excellent product, but… As it turned out, I needed to upgrade my Mac operating system before the new version of Endnote would run properly. That would have been ok, if the download or setup had checked for what OS I was running and advised me about the lack of backward compatibility.

I have been using EndNote since 1995. It was an inherently important part of my doctoral research. The ability to create multiple libraries was important. The ability to change format styles is very important as I present and publish papers in different venues. There as more features in EndNotes that I do not use, but I have not had the time to really did deep into the latest version.

I have had to request help for problems with EndNote on two occasions. EndNote responded promptly, both times. One problem had an easy fix that was suggested by email (and solved my problem), while my other problem was much more complicated. For the complicated problem, someone scheduled an appointment to work with me within a few days. The EndNote person was infinitely patient, knowledgeable and very helpful. We probably spent 2½ hours working together. Very thorough. I was quite satisfied with the support, and EndNote personnel made it clear that they wanted to completely solve the problem. It's not great to run into a problem, but it is good to know that excellent support is available from EndNote. Thank you!

The software works. Lately I have had trouble syncing but that may be resolved - my IT people don't know why it resolved ....

EndNote21 makes it easy to organize your references in a way that they can be searched and accessed efficiently. However, their APA 7 style has some errors in it so you need to be mindful of that if you are going to use it.

Excellent customer service and support. Good basic citation formatting, but some manual editing is still needed for APA 7 style. Integration with library and data base search varies.