EndNoteReviews of endnote.com

I downloaded a free trial because it was advertised as working with Google Docs. I then found out I needed to purchase the full version to use that feature. After I purchased and began using, I discovered the Google Docs feature is riddled with errors and is unusable. I then got an email that I was going to be charged (again) for the trial version even though I already purchased the full version. When I tried to delete my card info I couldn't. I emailed the support via the link in the email they sent me, and got bounce backs as undeliverable. I went on the website to find a better email, and when you click on the options to contact support they don't go anywhere or take you to a blank page. DO NOT PURCHASE THIS PRODUCT

EndNote is great. But, ended up paying over 300 $ for a year's membership, after a month free trial. Just needed the free trial. So now it ended up being a really expensive experience for me. Customer service just told me that this is my problem. Want to recommend the product, but this experience makes me unsure of the overall experience. I guess if you get access through an organisation the experience should be better.

I emailed in July regarding my update, and have had no response. I have purchased endnote 21, but am unable to sign into my online account as it does not recognize my credentials. I have used endnote for years, but may be looking for a more responsive program.

Spent the money and couldn't use the product. Now I'm struggling to get a refund.

I cannot figure out how to install my purchase

Tech did not listen to me when I was attempting to tell him my problem. Problem was not fixed and continues.

I have been unable to perform the most recent update. My application keeps stopping and not updating.

I have had repeated problems with the program but have just given up trying to talk to official Endnote representatives. The service I have received is very limited and poor--I got more help from just googling and finding other consumer responses. I'm still struggling just to utilize the program. Outsourcing your consumer representatives is both offensive and ineffective.