Everest RanchReviews of emwesterncouture.myshopify.com

Response from Everest RanchMay 31, 2025

Hi Cindy, Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. As discussed during our conversation, the issue with the shipping address was due to a technical error on the brand’s end. Once we became aware of the issue, we offered to reroute the saddle and extended a 10% discount on your current order as a courtesy. We completely understand and respect your decision not to proceed with the resolution, but we did do our best to make things right. We’re always striving to improve and sincerely hope we have the opportunity to serve you better in the future. Kind regards, Emily Everest Ranch Customer Care Team

Response from Everest RanchMay 31, 2025

Hi A. Schultz, Thank you for your feedback. We're glad to hear the service worked well for you when you were in a hurry, but we noticed your rating was 2 stars. If there's anything we could have done better or if you experienced any issues with your order, we'd really appreciate the chance to make it right. Your satisfaction means a lot to us, and we're always here to help. Best regards, Emily Everest Ranch Customer Care Team

Response from Everest RanchMay 31, 2025

Hi there, Thank you so much for your kind words! We’re thrilled to hear you love your new purse and that the quality met your expectations. Your recommendation means the world to us — we truly appreciate your support! Wishing you many stylish outings with your new bag! – Emily Everest Ranch Customer Care Team

Response from Everest RanchMay 31, 2025

Hi Marlaina, Wow — thank you so much for your kind words! We're beyond grateful for your support and thrilled to hear that you've had such a positive experience with us. It means everything to know that our attention to detail, responsiveness, and product selection are making a difference. We’re so lucky to have amazing customers like you! 💛 – Emily Everest Ranch Customer Care Team

Response from Everest RanchDec 23, 2024

I'm so glad you love our store! Here at E&M Western Couture, we value your feedback and your experience.

Response from Everest RanchDec 23, 2024

Thank you so much for this email! I am more than happy to have helped you and hope your granddaughter enjoys her gift!