Marjolein
rude conduct
I mailed a complaint to Speer Laboratories regarding the way of sending my products, which caused me paying (a lot of!) additional delivery cost. Their answer was really very short and also rude: "You should have read the delivery conditions upfront". As this answer I received did not even consider the fact that this extra cost had come from their mistake in packing and had not so much to do with reading their conditions, I sent another email to re-explain, which they did not even bother to reply.
Response from Emuaid ™Jan 9, 2013
Hello Marjolein, we are sorry that you had this experience. We do not know the exact circumstances of this transaction, but please feel free to call us at 800.881.3900 or email us at [email protected] and we will try our best to rectify the situation.



