Empty FacesReviews of emptyfaces.com

Absolutely NO customer service. Website says first episode ships same day as order. NOT TRUE. It's been 7 business days since they charged my card for my order. NO ONE responds to my messages. Beware this company.

Boxes are well crafted, but the company has a horrible auto renewal process. They make it seem like you are ordering just one storyline but Auto renew you when that storyline concludes without warning. When I cancelled the sub, they said the first box of the new story had already processed so they couldn't stop it, and only gave me a partial refund. When I said I would return the unopened box they refused to give me a full refund, stating it was company policy to not take refunds. This policy only exists to squeeze money out of the consumer there is no reason they shouldn't be able to take an unopened box back, or catch the box before it leaves the factory. Beware of their predatory business practices.

Finished my first box last night and had a blast! Awesome storyline so far:)

This company is great! They really care about the content in the boxes. The first box took me awhile to crack- so many codes, such a cool story. The monthly deals are great- go for the 5 month one! They also let you know when the next box ships so you can check the tracking and etc. Love this so far. They obviously spend a lot of time on this content— it can’t be easy!

Only done box 1 so far. It's fun & interesting & I was surprised to get an actual pocket watch. The online community is helpful. My complaint is it seems a bit pricey, although if you manage to get discounts it's not so bad. I want to get box 2 & see if there's more to it cuz box 1 was a bit too short in my opinion

My daughter gave me a subscription to “Hunt a Killer” for Christmas and it was so much fun (box 1 and 2 so far) that I decided to try “Empty Faces” I love the puzzles and codes. I love the research and the detective work! The on-line community is very supportive and over all it’s just a very fun game!

My gf and I loved doing the first two episodes of The Woods. So much fun and a really cool story. Looking forward to completing it! The only issue we had so far was the packaging. The boxes were a little beat up and the necklace we got in the first box was broken. That being said it seems a bit over priced but we will continue with The Woods series and see how it turns out!

Our family ordered this for 6 months and, after the first box, wanted to cancel and get a refund. First, we didn't realize this story builds month over month - I seriously thought we'd have a difference mystery each time. Secondly, the puzzles were too easy. When I wrote to ask for a refund and cancellation I got a form email that all sales were final per their policy and they would cancel future renewals but that I'm out the $140 for the six episodes. Not very customer service oriented.