Melissa H.
Charmaine
My daughter's counselor, Charmaine, is excellent. She provides valuable information and strategy ideas, along with strong essay support. Minus one star because some of the research queries (which are not handled by Charmaine) have seemed half-hearted at best, some with outdated, irrelevant answers. I suspect AI might have been used, to poor outcome.
Response from EmpowerlyJul 16, 2025
Thank you for your feedback, we are glad you are satisfied with Empowerly's counseling services, but are sorry to hear that the Research Team did not meet your expectations. We want to assure you that Research is a full, non-AI-based team, who works to ensure every request is thoroughly researched-- so rest assured that this concern is already being addressed. We appreciate the positive ratings you've given the Research Team over the years, and we are committed to ensuring all our students have a positive and effective experience across all of our services. We encourage you to reach out to us directly at [email protected], as we are always striving to improve.




