EmpiRx HealthReviews of empirxhealth.com

I would also give them zero stars if I could. They are the most frustrating company I’ve ever dealt with. I prefer getting my meds at my local pharmacy, but No, I have to order by mail. HAVE to. And, there is zero communication on their end. If there is an issue they don’t call, they don’t email, they don’t put a message in the portal, they snail mail you. So, there I am expecting my meds to come and instead I get a letter. Now I have to deal with the issue before they send them and not going to get them Before I run out. To top it all off, I have a medication that needs to be refrigerated and they insist I get it by mail because it’s for long term use. The amount of environmental waste getting this small package to me cold is outrageous! Cardboard on cardboard, in cardboard in styrofoam with ice packs all in more cardboard with plastic bubble wrap, and they charge me over 3 times as much as my pharmacy, what’s up with that? They will be getting a phone call tomorrow morning. I am going to insist they allow me to pick it up locally. Ridiculous! Did I mention they’re frustrating?!

I was forced to use this company due to my husband’s health insurance policy change. Thankfully, they have come to their senses and realized that this is the most incompetent and horrific company anyone could possibly deal with, and we are parting ways. With that being said, the agents lack empathy, knowledge, and general intelligence. They deny claims just because they can. The majority of the agents lack the skills to run an order for a Happy Meal, let alone ensure confidence in their ability to adjust claims or make necessary overrides. They do not communicate via any kind of “secure portal”, they use a fax machine. This does not sit well with me, and it shouldn’t with anyone. This is not fully HIPAA compliant, as we cannot be sure who has access to a shared fax machine, whether it is in office or remote-at home. I have gone 3 months without a medication I have been on for 11 years because EmpiRX Health has stated they have not received information from my doctor. (I confirmed it was sent twice- by FAX). Here are my takeaways for anyone who takes regular medication, needs a high quality prescription plan & values great customer service: 1. If you happen to be on a policy covered by an employer and EmpiRX is the provider, you may be better off paying out of pocket for your own policy. LOOK INTO THIS. The amount you’ll pay out of pocket for a couple prescriptions in the claims they deny will likely offset the difference if it is more expensive anyway. 2. If you are looking into a plan using EmpiRX, RUN.

The major problem I have is that every time I call for an update on a claim, I am told that my doctor never responded to their request for information. That is not true since I have the dates they responded. I believe that EmpiRX employees do not add the doctor’s information to the database so the next time I call they can say the doctor did not respond. Then I have to contact the doctor and ask them to call EmpiRX again. And so we go, round and round. I think this is illegal. In addition, I was given the number of Kiera Braxton who is supposed to be my advocate at EmpiRX, but she doesn’t call back.

Worst RX company . They will deny prescriptions each month . They literally have a minimum wage employee override my doctor. i wish i could give then negative 10 stars . i changed my insurance just because of them

This is the worst health related company I have ever had the displeasure of dealing with. They routinely deny prescriptions allowing some minimum wage desk jockey with absolutely no medical training or knowledge to override doctors with years of experience, They do this to save employers money because the more they save an employer the more money they make. meanwhile my wife is suffering with back pains for 2 weeks while they conduct a clinical review to see if they think the prescription should be filled. This is not the first time and I am really getting tired of spending hours on the phone arguing with incompetent individuals who are obviously reading from cards with printed responses because they have no idea what they are talking about.

I would put no stars for this company. I’m watching my wife struggle with these liars, cheats, and thieves as they give her the run around for a pre-authorization on a medication that was pre authorized before and should have transferred. To pursue this will take weeks with no guarantee of the authorization. We will have to drop her company insurance for Medicare, which has now become the affordable alternative. Just another scavenger company feeding off the pockets of working people. I don’t dare look up where the ceo and his gang of thieves are headquartered because the temptation to go there and wring his neck would be to great to withstand. Thieves, liars, and cheats is the nicest thing I can say about these bums

My former mail order pharmacy forwarded my prescriptions to this company... but apparently EmpiRx was not competent enough to receive all of them. This led to me running out of critical neurological medication. Furthermore, when I changed insurance companies and needed to transfer my prescriptions, EmpiRx flatly refused to do so, even after repeated requests. I have now had to request my doctor to issue brand new prescriptions for all of my medications. I would NEVER IN MY LIFE use this ridiculous, obstructive service again.

My school district found this 'unknown' company and switched a very large district of employees to it as 'cost savings' program for all to have for prescription Rx. It replaced Optum Rx which for years was excellent, efficient and timely. Rarely was there ever a reason to have to make contact. With 2021 being the first year with EmpiRx, it has been a nightmare! Every new Rx has a problem so that it requires patient phone calls to them, often to the doctor also which can take days to resolve a problem such as, how the doctor's instructions were written. Mind you, this has NEVER been a problem before. They are a mail order which should save you copays rather than monthly, you get a 3 months supply. But NO, they misunderstand the way the doctor's instructions are written and when you expect to receive a 3 month supply, they send a one month supply creating a larger copay. They also DO NOT want to pay for name brand Rx, they will deny and try to move you to a generic. If a generic is not available, they give you a runaround to ask for more documentation, deny your request. This is for something that has been provided by every other company that we have had. Very frustrating! Avoid at all costs!!