EmpiRx HealthReviews of empirxhealth.com

I just started a new job and we have Empirx-it took multiple months for a preapproval of a drug I had been on for many years. Even when it was approved the drug is costing $1700, with my insurance through my old employer it was $125. The plans I had between the two employers were identical (just different pharmacy benefits managers) so this isnt a deductible thing. I am actively researching any drug coverage plan for next year that does not involve Empirx and just chalk up this half a year with them as a loss.

Very strange and arbitrary interview process, 6 rounds of interviews with no measurable metrics, and not using modern technology enterprise technologies.

Worst company every. If you need a prescription, don't count on this pharmacy. They'd rather kill you than provide you with medication that is needed. Used to have Elixir, our company switched to this awful company. Be prepared to have nothing but problems.

There has been an insane amount of finger-pointing between my doctor's office and EmpriRx that has caused me to literally be on over 20 hours of support calls trying get pre-auth for my medications. For my first cycle of treatments, I had to pay over $5000 out of pocket because they kept messing up on my pre-auths and the pharmacy kept getting error codes. They told me to submit a reimbursement request later, and I got only $298 back because they said that they would only reimburse my copay amount for anything that I paid in cash. It makes no sense that they would only reimburse my copay amounts since I was supposed to pay those copays if I got proper pre-auth. They should be reimbursing everything outside of the copay amount. I just started another cycle of treatments, and my pre-auths expired by the time I ordered a refill. They said they were waiting on my doctor, but my doctor said that they haven't received any faxes from them. This is at least the third time that they've had to clarify the phone and fax numbers.

This company deserves (-10) stars!!!!!!! Absolutely the worst RX company ever!!!!! Refused to fill my medication after my Dr jumped through hoops for prior authorization. They are completely useless!!!!! No customer service, can't get a call from the person that is assigned to us.

I talk to a representative name Cheng and he went for me beyond on customer service. On a health issue that's been going on almost 4 months. I didn't understand why the doctor or pharmacy didn't contact me about the medicine. It's been a back and for thing. And Cheng step up for me and restore my peace...not did he perform customer service but made sure I get my medicine. My pharmacy just texted me letting me now know that my medicine is being prepare. Thank you Cheng!!!

My husband needs a very critical quality of life medication. EmpiRx approved it medically but not financially and it's a deductible exempt medication and not afforable in any way. I have been working with 2 care coordinators, a case manager, a PAL, the doctor's office, the pharmacy, and the manufacturer of the drug to try to get this pushed through. 3 weeks have passed and we still don't have an answer on this medication that he should never be without. We have a young family with a newborn that need their daddy to be in the best physical shape as possible. We already have a devastating diagnoses and now he can't even get the drugs he needs. This is frustrating to my core and evil on their end. Shame on you, EmpiRx!

Of all the Rx plans I’ve ever had, they are the absolute worst. For different reasons each time (monthly) I’ve tried to refill or get a new prescription, I’ve been met with random odd policies: won’t fill scheduled drug prescription by mail without an MD signature, refuses to cover a generic at a different dose, and is severely lacking in adequate and timely communication. All of my prescriptions are generic and reasonably priced. The majority of the time i just end up paying the Single Care discount and eating the difference. The only drug that is consistently covered, ironically is the same price as Single Care. I’ve given up requesting 3 month mail order refills, because they don’t communicate on time or at all. I end up paying out of pocket at a local pharmacy after running out. The amount I pay monthly for the plan is more than the difference paid for Single Care. Take your money and run, or at least shop around for a company that won’t give you migraines.