EmpiRx HealthReviews of empirxhealth.com

The worst Rx coverage I’ve ever had in my life. They take forever to do a prior auth, their systems don’t always work (for a pharmacy to check coverage), and they’ve been overcharging and refusing to cover meds that are on the formulary. They literally refused a brand drug, said I had to try 2 from a list, and then are refusing to cover a generic from the list they told my doctor was approved! I have an annual deductible + high copay for brand drugs (necessary if the generic is not reliably available) and when I picked it up after a 2 week wait on PA, I was charged $248 instead of $109! A friend on the same plan had to wait a month for a PA. Unbelievable.

Horrible company, require endless doctors visits just to continue to get approval for drugs you've taken for years. Their website is antique and the e-pharmacy they use is in the middle of nowhere and somehow has even more ancient systems.

They deserve less than zero stars. They suck. They deny everything.

Ridiculously old-fashioned system. Confusing. No idea how to connect them to my doctor using the software. Forms must be send by mail or fax. Stay away from them.

This place is horrid. Our company just switched to them and they are slow and inefficient. That's not a good combo when you need meds. They don't work with you or your doctor. Clearly shows where their customers land.

Terrible Company, they wanted a prior authorization about a month ago for mounjaro. so my dotor sent it to empirx and they denied it and said they needed more info from my doctor. I heard nothing for a couple weeks so I called them and the lady with empirx said people are just trying to get it for weight loss and am I even a diabetic and yes I am. But WOW. They said my doctor didnt send in more info of which they did and denied again. I hope the Teamsters Union will get rid of them for a legit company. I see many many bad reveiws looks like it the norm for Empirx. They need zero stars.

I agree they don’t even deserve zero stars if I could. They are the most frustrating company I’ve ever dealt with. 3 calls for a patient finally gave up and did everything via fax. Absolutely ridiculous and worst customer service ever

They deserve ZERO stars. They are the absolute worst. They deny every medication, even life saving cancer treatments and type-1 diabetic insulin pumps. They require prior authorization for any medication and drag their feet with every single prescription, until the patient gives up and pays out of pocket for the medication. I have had to deal with them for the past 3 years because our school district stuck us with them to save money.