Trina A.
Great customer support both on the…
Great customer support both on the technical side and also on the creative side. Very quick response time on any troubleshooting!

Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.1,000+ brands rely on Emotive to deliver a 27x ROI on average and engage their customers through automated two-way text message conversations. Your Emotive plan comes with dedicated strategy, support, and copywriting resources and even offers do-it-for-you options to ensure you maximize your revenue. Emotive is free to try, easy to use, and risk-free to get started. We offer a 5x ROI guarantee or your money back.
Emotive (emotive.io) has 124 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent

Sales & Marketing · Walnut, California
Excellent

Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · New York, New York
Excellent
Showing 68 reviews with 5 stars · Clear filters
Trina A.
Great customer support both on the technical side and also on the creative side. Very quick response time on any troubleshooting!
Heather R.
The team at Emotive worked with me until we arrived at exactly what we needed for our promotional event. Easy, efficient, and personable.
Shae J.
JC has been so incredibly helpful throughout our process with emotive. We are newer to the platform, but it has been so great working with someone that truly cares so passionately about their job. JC has gone above and beyond when it comes to creating new ideas to help our business grow. We truly appreciate it so much!
Nhi N.
The support team were very helpful and patient. We had a few sudden changes during the setup but they were very willing to support us whenever possible, thanks MJ, Wil, Ben and are very willing to work with their other teams in the future.
Hello H.
We've been working with Emotive for several years now. They are continually rolling out new services that make our web store integration stronger and more successful. This is not another platform that you download or integrate with and then you are left to fend for yourself. We get constant guidance and assistance with regular calls with our account representatives. Whether it is ideas for new campaigns, attribution settings, copywriting, or refreshing our automated flows, they are there to help. If you are looking for a powerful tool to grow your business through SMS marketing, Emotive is hands down the best that is out there!
Daniel R.
I can't say enough about Emotive's customer support. They were proactive from day one, offering personalized training sessions and checking in regularly to see how we were progressing. Their dedication to our success is truly remarkable.
Cream & Coco S.
The Emotive team has honestly been the key reason I decided to switch from Postscript. They were so hands on from the day we had the first zoom meeting. They followed up with me constantly even when I was slow to respond (we were in our equivalent to Black Friday). They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a timely manner, which as business owners we know is super important. I truly could not be happier with my experience. The dedicated team that helps respond to customers truly is a selling factor I don't think they push enough. Emotive is so awesome with this! The are times our team is busy and we don't want costumers having a question that isn't resolved. They handle the responses that they can. Truly happy we switched
Catalina
Good customer service, plus we got good results so far with our broadcasts!