EmotiveReviews of emotive.io

I have been with them since I started my business, so around 3 years. They try to lock you into some contract where you cant cancel because you HAVE to be in a one year contract with a minimum spend amount (even if that is $0, there will be another monthly charge theyll try to scam you into paying). If you forget to cancel by ONE DAY you must stay locked in for an entire year. Now I'll need to dispute all these charges and have my credit card company deal with it, it's such a waste of time

If you want to be charged thousands of dollars for no reason, by all means sign up for Emotive. Things started out OK as we were dealing with good people who seemed to care if the brand was successful on their platform but over time that shifted to money hungry people who wanted to get us to send as many messages as possible with no regard for ROI (which was severely lacking). The last few months they have taken to arbitrarily adding charges to our bill and refusing to refund them. They have now overcharged me by $1300 in the last 45 days. We also had broadcasts that were set to go at a particular time that instead were sent at odd hours. This pissed off our customers and we were still required to pay for those messages. We did change providers and were told by the new provider that the Emotive customers are dropping like flies . Emotive continues to charge me even though we changed providers. They laid off all of the people we liked too. Bad company, dirty practices.

Avoid this awful company - the 1 star reviews are all true. Not only that, when you become a client they bribe you with gift cards to leave them good scores on TrustPilot and G2 crowd. Don't believe me? They only have 1 or 5 star reviews on here - and all the 5 star ones come in waves when they do campaigns, and all the accounts leaving the reviews have only ever left a review for them, no history... coincidence? Not clever. Just review fraud. Anybody who has experienced the monthly minimum charges, change your card number and go through the chargeback process with your credit provider. You will all win the appeal and these crooks will finally be hit in the wallet.

Emotive is hands down, bar none, the worst company I've ever had the pleasure of working with/being stuck in a contract with. I've never been treated so horribly by a company, let alone one that I paid over $100k to. They do not care about their customers AT ALL, all they care about is collecting their next monthly payment. They also implement policies that are borderline illegal, or have become illegal since after they implemented these policies. For example, they will auto renew your annual contract, one worth $40,000+, without a single notification, email, or confirmation that this is happening. Which is considered illegal now, but unfortunately it became law after my contract renewal. I reached out one week after it was renewed stating that I did not want to renew my contract, and Emotive told me nope, we'll be collecting our $40,000 no matter what, even though what we did is now illegal, it wasn't at the time. Also, the clause in my contract about renewal WASNT EVEN IN THE CONTRACT. The contact had a small link to "additional terms", in which the auto renewal without notification terms were buried. Again, this one is borderline illegal and definitely unethical, and by design. And they stated that they'd rather get lawyers involved than let me cancel my contract because I missed the cancel deadline by 5 days. On top of that, they charge more for inferior tech than their competitors. If you're considered Emotive, run for the hills, please. This is a horrible, horrible company. As an ecommerce owner who's bootstrapped to 8 figures, I've been screwed over and locked into some terrible contracts, but no company I've ever worked with comes close to comparing with Emotive. I've never worked with such a terrible, unethical company. I can't stress enough how much I dislike emotive, and will be more than happy to elaborate on my experiences if any potential future customers want to chat.

Beware... New Updated Info: The below response to my review from Emotive arrived after I had a lawyer reach out with a "Cease and Desist" and had not heard word back from them. I was finally able to receive a refund but had a lawyer to do so. There were so many loops we had to jump through we actually found out we had been incorrectly billed even more than we initially thought. Emotive constantly tried to confuse us and seemed to barely have a grasp of their own contracts (or were blatantly lying to try to avoid refunding us). Original Post: We have had 3 very serious issues with this company 1. They initially encouraged emoji use and did not clarify EVERY emoji was billed as an MMS, essentially quadrupling what we thought we were spending. Did nothing to rectify the situation for us but finally added something showing how they’re charged 2. We were not happy with the service as we constantly kept have what felt like sneaky charges being added. We also found a cheaper more known brand that consolidated sms and email. They basically would not allow us to cancel essentially slashing rates to nothing to keep us. This infuriated me that we’d been so screwed on pricing for the past year. Also - they forced us to keep our contract the remaining 10 months paying $200/month. (Annoying but I should have been more diligent understanding our contract). 3. THEN 6 months into entirely not using the service they charge me a random $20 for a “carrier fee” and have absolutely refused to refund. Emotive is a scam or desperate for cash. Either way stay far, far away. There are so many reputable companies with better pricing.

Big time scammers.

Is there an option for 0 stars? We originally chose this platform for it's compatibility with Shopify. After a few months of using the platform, we realized it wasn't fitting our needs and the cost was way higher than they originally led on. After transitioning to a new platform, we contacted Emotive to cancel our account in which our contract was ending the next month. We were told that we "missed our window" to cancel and would instead still have to pay for another 12 MONTHS of a contract that HADN'T EVEN STARTED YET. Their contract has no legitimate cancellation clause as there isn't actually the option to "cancel at anytime" like they lead you to believe. This cannot possibly be legal. After consistently telling them we would not be continuing our contract and informing them that we would get our legal team involved, there was no useful response from their CS or Management. Only that they wanted to work with us to make our experience better for the next 12 months. Even after a phone call with their manager who agreed that personally he doesn't agree with their requirement, we were told we have to pay for an inefficient, ineffective service for the next 12 months. They would rather have our relationship end on an incredibly sour note with highly disappointed customers than ensure that their customers have been satisfied with their service. We will never be doing business with Emotive again and we HIGHLY recommend that you don't either.

Avoid this company! Costs way more than you may expect and after canceling with them and was told many times I wouldn't be billed as we have had difficult year, there billing department is relentlessly trying to bill me every month all year.