Kalon S.
Still Unsure
Honestly, not too sure about this organization yet. Still pending confirmation on if this is legit. I submitted an order for ESA letter and consultation. I never got an email requesting a time to schedule the consult so I called, I was told that I have not gotten an email because my payment did not go through. After further review, the person let me know the payment did not go through because I have not had an appointment :/ so she scheduled an appointment for me on 4/29/2026 for Afternoon (anytime between 12 - 4). On 4/29/2026, I got a call from Priscilla at 1 pm who was really nice but the main reason for her call was to sell me on additional items. She let me know she was going to put me in the medical providers waiting room and she will get in touch with me. I did not receive a call during the time frame from the provider. I called the team and they informed me that the provider can call anytime between the 24 hours of the appointment. This is semi frustrating because I do not want to miss the call but at this point, the call can come at any time and I have to be able to drop what I'm doing in my life to answer because there isn't a set time frame I can expect. I do feel a little bit sketch about the organization at this time and I'm hoping it is not a scam as I paid a pretty penny for the certification I need for my pet.
Response from EmotionalsupportanimalApr 30, 2026
Hi Kalon, Thank you for sharing your experience—we understand how frustrating this must feel. We sincerely apologize for the confusion around your scheduling, payment, and provider call. Our support team will be reaching out to you directly to review your case and get everything resolved as quickly as possible. We appreciate your patience and the opportunity to make this right. Warm regards, EmotionalSupportAnimal.com Support Team

