Kay H.
Bed Situation from Hell
Ordered a bed, paid for delivery and assembly. Less than two weeks later, the bed collapsed. Spent the next month trying to have someone come out to fix the bed - very nonresponsive. Finally they got an outside contractor out, turned out the replacement parts sent were missing necessary parts. Refused to refund me even when I offered to ship back the parts. They kept insisting they could repair the bed but also kept dragging their feet to do anything. Finally, I had to go the route of issuing a chargeback to my credit card company. The "customer support" was appalling, employees did not actually work the hours they advertised and provided out-of-service contact information, and when and I escalated to management they kept trying to kick me back to the agent who had spent months jerking me around doing nothing. Not worth the headache.