emmamason.comReviews of emmamason.com

Horrible. Was lied to a handful of times about when my order would ship. They took 3 weeks to refund money. I’m telling you now so you don’t have to deal with this circus. RUN!

I was going to place my first order but needed to measure the space. Within minutes I received multiple texts, emails, calls and voicemails from the sales team which was so unnecessarily aggressive. I will never purchase from this company now.

I wish I could score them negative. They are not clear with their policy. Their policy says they could disassemble and assemble for a fee. I got a king bed from them, which was $1800 the headboard is massive and needs to be disassemble they are charging me $1200 for that. Does it make sense. Their delivery guys didn't have clue how to take it upstairs, was a complete mess dealing with these. They couldn't even provide instructions so i could do it myself. Stay away with this fraud company.

This has been, without question, the worst purchasing experience of my life. I ordered a $3,338 bedroom set from Bedroom Furniture Discounts (fulfilled by Emma Mason). When the furniture was delivered, black mold was discovered inside the wood, exposed when a bed slat broke during assembly. The delivery crew immediately advised me to refuse the delivery, which I did. The furniture never entered my home. I documented everything with photos. Since then, I’ve made 10 phone calls trying to get a full refund for a hazardous, contaminated product that I never accepted. Instead of taking responsibility, this company has: Refused to refund me Offered no explanation for how mold ended up inside the wood Refused to disclose how materials are stored or inspected Tried to force me to accept a replacement without any assurance it would be mold-free When I demanded a full refund, they told me they would deduct a 30% fee plus shipping and handling per their "policy." Apparently, there’s a policy for penalizing customers—but no policy against sending mold-infested furniture into people’s homes. Let that sink in. They are selling defective, possibly dangerous products, and then punishing the customer for their own failure. Do not trust this company with your home, your health, or your money. If you value basic safety, clean air, or ethical business practices, go anywhere else.

I bought some items from emmamason. I was very pleased to find that they had a sale. I was informed that this delivery company would reach me to schedule my delivery. I scheduled the delivery with this entity. One day before the delivery, they cleared my delivery status and set it to "Delivery date has not been scheduled yet". That was a lie. The date had been set, they just changed it without giving me a reason. So I reached the delivery company, and they told me that my order was no longer active and that I needed to reach out to EmmaMason. So I reached them. Now, I'm informed that my items can be delivered three weeks later. This was my first time buying from EmmaMason, this will be my last time. I can accept an explanation (like, sorry due to unforeseen even your package will be delayed). Instead what I got is yeah, your order is no longer active. I'm still waiting for the items as we speak. At this point, I'm this close with canceling this order and getting the items from another store.

I order dining room and paid for it including shipping. They cancel my order and asked for $2000. shipping fee. They said they don't have a shipping company anymore and kept asking for shipping fee of $2000. They refund my money after few weeks. And still they using he same shipping company in their website. It was in black Friday sale and was a lie.

Where do I start… I ordered a bed and 2 nightstands May 2024 with them delivering and setting up. Received bed and 1 nightstand in Aug 2024. In Nov during the middle of the night the footboard hit the floor. I notified Emma Mason of the incident. I was told they would replace footboard on Nov 27 2024 should be getting it 6-10 weeks. It’s now April 2025. Still no footboard replacement or the nightstand I never received. Have got nothing but sorry we will be shipping and later dates. It’s nothing like having your room in a disarray for almost a year after paying so much money.

The delivery took a long time and when I went to cancel item due to not fitting space they only returned 1/3 of purchase price due to delivery and re-stocking fee. I have never encountered such a horrific return policy.