emmamason.comReviews of emmamason.com

I was quite happy with EmmaMason staff and their efforts working with me to get our furniture delivered to a pretty remote region of Colorado. They communicated very well during the process.

Awesome experience! Drichsen was in touch with me throughout the entire process! My entertainment cabinet arrived in perfect condition.

Absolutely perfect from start to finish. Communication, product quality and incredible value, set up, delivery and follow up from Drichsen to make sure I was happy was absolutely wonderful.

I worked with Lourdes at Emmamason.com while placing an order for a very large Flexsteel leather sofa. Everything went well from ordering, communications, and delivery. One section was delayed by the manufacturer, which can happen. Lourdes made arrangements to have the available pieces delivered within the original delivery date timeframe. Lourdes then communicated every step of the way concerning the expected timeframe of the last section being delivered. The last section was delivered as promised. I appreciated having had the option of enjoying our new sectional before Thanksgiving, and not having to wait on all pieces. Both delivery companies were A+ service with attention to detail and communication of delivery date/timeframe. I could not have been more pleased with my experience and the pricing of my sectional. The sectional came in about $1,200 less than any other vendor I could find.

COMMUNICATION! I made the order knowing that it was going to be about 8 to 10 weeks before it was delivered. Emma Mason kept me informed all along The journey up until the time it was in my house. The delivery company emailed me, texted me and called me with almost a time of their delivery. They actually delivered the item about 10 minutes before their projected time. The delivery company that they used to deliver my furniture was excellent. The gentleman were efficient, courteous and they made sure that the installation was correct and to our satisfaction. When I am in need of furniture again I would definitely keep Emma Mason in my mind for the purchase.

I found the whole buying experience very nice. The delivery guys were great and notified me when they were going to be here. Right on time and a very nice setup experience. Assembled the sofa and loveseat and were very professional.

I had a great experience with Emma Mason. The table I purchased arrived within the expected shipping window. I was contacted regularly with updates. The delivery guys were great. I LOVE the table. I'm sorry others did not have the same experience, but I have zero complaints!

Stay away from ordering online with this company or with Emma Mason. I spoke with a sales rep, several times throughout the month of January. On 1/9/2024 I was told my Ainsley sideboard was to be delivered to my home in April. 24 hours later (today) when I went to place the final order, another customer service agent said it would be 6 to 8 weeks after April or late May, June. This is a 4 to 5 months wait on a delivery. Also, you have to pay online for authorization when you order, so they have your money for 5 to 6 months before delivery. This company lacks credibility. Stay away. I am reporting to Better Business Bureau and the State Attorney General office. Very, very disappointed with Harris and this company.