emmamason.comReviews of emmamason.com

I ordered four chairs at the end of September 2025. A few weeks later they told me that they wouldn't be shipped until after Thanksgiving. I was not happy with this, but agreed to wait as long as I would have the chairs for Christmas. They promised I would have them before Christmas. Right before Christmas they told me that they hadn't even shipped yet. I told them I wanted the order canceled, and suddenly they emailed me and told me that they shipped and if I wanted it canceled I would have to pay restocking fees and also shipping fees. They reached out to me again on December 17th and told me that I would hear from the shipping company within the next two weeks. I has now been two weeks, and still no contact and no shipping date. I have filed a complaint with the Better Business Bureau, I'm a filing a complaint with the Attorney General's, and I just disputed the charges on my credit card. I would definitely recommend that you do not do business with this company. They cannot give you a ship date. After three months, they should be able to confirm a ship date with their customer, especially since they've had my money for 3 past months.

Title: Terrible Service – A Christmas Ruined by Emma Mason Furniture Emma Mason Furniture has been an absolute nightmare. My parents ordered two couches over a month ago, paid over $2,000, and still haven’t received them. Instead of taking responsibility, the manager had the audacity to call and suggest they accept a damaged couch as if that’s an acceptable “solution.” Because of this company’s incompetence and blatant disregard for customers, my parents spent Christmas without the furniture they paid for. This is beyond unprofessional—it’s insulting, disrespectful, and completely unacceptable. Emma Mason Furniture has lost all trust and should immediately refund the $2,000 or deliver the couches they promised. They have treated paying customers horribly, and I strongly urge anyone considering them to run in the opposite direction.

We ordered a chifforobe for our new-born twins. It took over six months to arrive and when it did come, it was broken and had to be sent back. We then waited another five months for a replacement. We were told it had also received heavy damage. Communication is horrible as is Customer Service. Do not do business with this company.

Worst online buying experience I’ve ever had. I made a purchase for over $1500 in March 2025. In July they tried to deliver a broken piece of furniture. A new piece was finally scheduled to be delivered Dec.2nd so we waited at home all day & it never showed up. No phone call or explanation. On Dec. 16th after reaching out to the company on my own accord multiple times. I’m told the item set for delivery was also broken… They said I could have the extremely broken item for a discount or wait until April for an undamaged item. I ordered this for my newborn twins when I was 18 weeks pregnant and my twins are now 5 months old and still no furniture.. They really expect people to wait 13+ months on furniture. I ordered matching pieces that were delivered after 4-5 months so now my set is incomplete..

We have recently had a very disappointing experience with Emma Mason. Upon delivery of a very expensive piece of living room furniture, we noticed a large crack in the back of the item. We were not present at the time of delivery but identified and reported the issue upon discovery two days after delivery. We have received no cooperation from the company to replace the item, only a perfunctory minimal credit offer, which is completely unacceptable. We expected much more from an organization than is known to be reputable. In this case, they have fallen well short of our expectations. We strongly suggest steering clear of this group or risk experiencing the same fate. Entirely unacceptable customer service!

I placed an order on 11/27/25 and on 12/7/25, I was told I needed to pay an additional $220 for shipping because they lost their shipping partner. I explained that, as hard as that is for them, it is not the customer's problem. Followed up with a "manager" who said she would cancel the order if I didn't agree to pay the extra charges. Terrible customer service

Personally, I don’t think this site is trustworthy. I went to purchase a table for $350 and two bookshelves for $1,000 with $160 shipping. Glad I double checked before hitting submit because they changed the table price in my cart to over $700 and increased shipping to over $200. Sent in a chat to ask and they said the cost was never that low, but I have a screenshot and the link from sending it to my husband so I’m sure I didn’t just misread it.

Vincent, their annoying AI, keeps harassing me with repetitive emails. Meanwhile my order has not shipped after waiting weeks.