emmamason.com is listed under Furniture Stores.
emmamason.com (emmamason.com) has 525 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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John H.
Everything was perfect. From placing the order to setting up delivery, it was handled with professional people that took great care every step of the way. Our customer specialist, Jade made our buying experience pleasurable.
Karin T.
I ordered two IFD Parota Bookcases; the bookcases are beautiful and look even better than expected. Emma Mason (and it's sister companies) are competitively priced and offered the best price on the items I ordered. I am extremely happy with my purchase and the delivery. Jade was awesome and very helpful with the shipping and delivery timeline and was always an email away for any questions. Five stars for Jade! The delivery staff called about 30 minutes out, showed up on time, unboxed and allowed me to inspect the items, delivered to the first room (per white glove instructions), were courteous, removed the boxing materials, and did an overall excellent job delivering the bookcases into our house. My only suggestions for the companies to improve upon are: 1. A more accurate estimate on the website for delivery time-frame (when the customer will actually receive the order. For example, the original google search for the item shows it in stock and ready to ship, which may lead to an expectation of a faster delivery of the order. 2. To allow customers a choice for a delivery day instead of clicking on the email/text link to confirm delivery and a date assigned immediately without a choice. I plan on placing future orders in the next few months for more bedroom and living room furniture. Thank you for a great shopping, delivery, and customer service experience! ***For future customers, just know the delivery timeline is long. My order time to delivery day took approximately two months. I would recommend customers start an online chat or email/call customer service to get an accurate delivery expectation.
Robert S.
Excellent professional and helpful service was provided by Drichsen at Emma Masson. Great quality furniture was delivered and professionally installed by kind technicians too.
Scott S.
We are very happy with the dining room set we bought through Emma Mason. The communication from Emma Mason was exemplary. When we ran into issues with the delivery company, Drichsen stepped in and got our dining room delivered on the initial date promised. We were pleased with our experience with Emma Mason and would definitely purchase furniture through them again.
Avava
Great website, exceptional stock of items, a pleasurable communication, and and expedited delivery I had a personal conversation many times with a man named Sam. You are lucky to have him as an employee. Thank you.
Soccio R.
I found my sofa,loveseat and chair on Emma Mason after visiting a local furniture store. Great price savings from the furniture store. Nearly $1500. Delivery was professional and i was notified every step of the way. Thank You Emma Mason!
Cal D.
Great service in a timely manner.
Cathryn
Nadir was great to work with and kept me updated every step of the way. Merch arrived in perfect condition. Well worth the wait!
