emmamason.comReviews of emmamason.com

I dealt with Samantha who was awesome! I placed an order on Saturday and sent an email on Monday asking if I couldn't add to the original order. I was informed that was not a problem. When two additional items were added to my order it became apparent that the price had increased by 30%. When I expressed my concern, Samantha immediately supported my concern and was able to work with the sales team to bring down the new price close to the sales price displayed over the weekend. I was ecstatic and was able to finish my order. Thank you Sanantha!

Both Greg and Cindy were fantastic in getting my questions answered so we could order our furniture. Super responsive and resolved my needs very quickly. Super impressed and happy customer. Would buy again.

7/23/25 Updated Post: well, our couches were delivered today 1 they are perfect 2. The delivery drivers were exceptional. I absolutely love the tracking map they sent me this morning so I knew exactly what time they were going to arrive3 we called our sales representative Samantha to thank her as we were originally told 4 to 6 weeks for delivery and we got our couches in just over three weeks. I would not hesitate to recommend Samantha at Emma Mason to any of our friends and family if they’re looking to purchase fine furniture at the best price on the web. Origional Post 6/30/25: Samantha was a pleasure to deal with. We are anxiously awaiting the delivery of our furniture and feel confident that we are getting the best price and Service. UPDATEG 7/23/25

I began my search for answers and was fortunate enough to have gotten Cindy to Chat with about the furniture. She answered all my questions and was so courteous. Due to her being off today, she left my info with Greg to handle if I called back. He texted me before I had a chance to call him to finalize my order. Greg was super informational and extremely personable. Thank you both for your help!!!!!

Sean was very helpful in selecting and ordering the right bedroom furniture.

Shawn was great- encouraged and helped me to put order in. So far is good! We will see once I receive the bed.

Greg and Sean were very nice and professional! Extremely helpful and I’m very grateful for their time and excited for my purchase.

I thought for sure it was a scam site, I could only find minimal reviews but for $1,000 less for the same couches I took a chance. Ordered everything in April, received multiple emails with status updates, one out of stock delay. Received my order today in June, everything as it’s supposed to be. Phew, didn’t get ripped off, what a savings though.