James P.
Poor Communication and Delivery Service
Initially ordered a piece of furniture from this company for our new home that was being constructed. They agreed to deliver the piece to our moving company and we provided the moving company contact and advised them to deliver the piece there. After a month, no delivery was made. I began following up with a Success Manager, Nadir who was helpful but ineffective. The delivery company they use, I believe located in NC stated they attempted to schedule the delivery and was not able to complete connection. I called the moving company and they lightly disputed the issue so I suggested they try again. A month later the furniture was still at the delivery company warehouse and no contact had been made with our moving company. Since our home was nearing completion, I reached out directly to the moving company and provided them with our new address and scheduled a delivery for May 2. I updated Nadir who said he would reach out to the delivery company and confirm our arrangement. We have emails that confirm this. On May 2, as it began to get later in the day, I called the moving company and asked if the furniture was going to be delivered. Brandi from the moving company called the driver who said he delivered the item to the moving company and he had not seen the information on his paperwork regarding the new address until after the delivery was completed. I reached out to Emma Mason to register my dissatisfaction with the process and was told they would look into it. After saying they talked with the moving company, likely to try and subjugate the $375 charge from the moving company to deliver my furniture, they offered me $50. I advised they should keep the inadequate payment and work harder to get me fully reimbursed. Today, May 12, I received an email from Nadir who said it was being reviewed at the highest levels. I heard that last week prior to getting the $50 offer. I gave them 24 hours to respond and they said it would take longer to consider the issue. I would not do business with this company again. While they seem to be working to make your experience memorable, this one could not have been worse. The additional cost and the time it took to complete the process I would consider unacceptable