EmisilReviews of emisil.com

Response from EmisilNov 6, 2024

Hello, Thank you for sharing your feedback, and we’re sorry to hear that the product didn’t meet your expectations in terms of size. We understand how important it is to find the right fit, and we apologize for any disappointment. While we currently don’t offer returns on certain products, we’d still love to help you find a solution. If you'd like, please reach out to our customer support team, and we can discuss other options or provide guidance on selecting a size and style that better meets your needs. Thank you again for your feedback – it helps us improve. Best regards, The Emisil Support Team

Response from EmisilOct 9, 2024

Dear M. Thank you for your thoughtful review and for giving our product and company such high marks, even though the product didn’t work out as you had hoped. We really appreciate your feedback and are sorry to hear that the fit and functionality weren't compatible with your body. Regarding the length of the back lip and the challenges with trimming the flap, we understand how frustrating it can be when adjustments don't lead to the desired results. Our products are designed to accommodate a wide range of body types, but we recognize that every individual’s needs are unique, and in some cases, the fit may not be ideal. We’re sorry the packer didn’t work as expected for you. As for the issue with the stream direction and flexibility of the shaft, your feedback is very helpful. We are continually working to improve our designs, and input like yours helps guide those improvements to make our products better suited for a wider range of users. We do understand how challenging it can be when returns aren’t possible for intimate products like these, but if there’s anything we can do to assist you in finding a more suitable product or discuss potential solutions, we’d be happy to explore that with you. We truly appreciate your support and understanding, and we hope you will consider us for your future needs. Best regards, Grethe

Response from EmisilSep 17, 2024

Dear Tyler, Thank you for your review, and I sincerely apologize for any confusion regarding your order. I understand how important it is to have accurate information, especially when planning for a signature-required delivery. When an order is placed, our system automatically generates a shipping label by default, which can sometimes give the impression that the parcel is shipped immediately. However, our production process typically takes about 2–4 days to ensure that every product meets our quality standards. Once production is complete, the courier comes to pick up the package from us, and only then does the tracking information update to reflect its progress. Regarding the signature requirement, this is in place because of the valuable nature of the package contents. We want to make sure your order reaches you safely and securely. According to the tracking information (1Z675FW0D93253****), your package was delivered on Wednesday, July 24th, at 1:02 P.M. If there is still an issue or if you need further assistance, please don't hesitate to reach out. We are here to help and ensure you have a smooth experience with us. Thank you for your understanding, and I appreciate your patience. Best regards, Grethe

Response from EmisilSep 17, 2024

Dear Tony, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience with our product. Your satisfaction is important to us, and I would like to address the issues you've raised. Our sleeves are crafted from the highest-quality silicone available on the market to ensure a realistic and comfortable experience. However, it's important to handle the sleeve gently to prevent tears, as excessive pulling or attempting to invert the sleeve can cause damage. This might have been the case here, as some customers have experienced tears when trying to turn the sleeve inside out or applying too much force. I understand how frustrating this situation must have been for you, especially given the investment in our products. The recommendation to use adhesive was intended as a temporary solution. However, we understand this may not have met your expectations. We are committed to providing a product that offers value and durability, and your feedback is invaluable in helping us improve. Regarding the shipping location, while our company is based in Europe, we have production and distribution centers in Lithuania to ensure faster delivery times to our customers. Thank you for your feedback and for giving us the opportunity to address this matter. Best regards, Grethe

Response from EmisilSep 17, 2024

Dear Jen, Thank you for sharing your feedback with us. We appreciate your continued support and understand your concerns regarding the ER11 and its suitability for your needs. Each product on our site does include descriptions, photos, and often a video to help customers make informed decisions. However, I understand that finding the right product can still be challenging, especially when trying to balance different uses like everyday wear and play. The ER11 is designed as a versatile option, primarily used by most customers as a packer for daily wear and occasional play. Finding a middle ground that suits both functions can sometimes result in compromises, and we acknowledge that what fits all situations may not always be the best fit for specific needs. For customers looking primarily for play, the ER12 might be a more suitable option, as it is specifically designed with that purpose in mind. Your suggestion to provide clearer explanations about the positioning and intended use of each product on our website is valuable, and we will work on improving this information to help future customers find the best product for their needs. I regret that the ER11 did not meet your expectations this time. While we are unable to accept returns for hand - made and personified goods reasons, we want to ensure you have the best experience possible. Thank you again for your feedback. It helps us to improve and better serve our customers. Best regards, Grethe

Response from EmisilSep 17, 2024

Dear Lukman, Thank you for your review, and I’m truly sorry to hear about the issues you've encountered with customs in India. According to our system, all three of your past orders have been marked as delivered, but I understand this does not match your current experience. I want to take this opportunity to explain the situation that can arise with shipments to India. We apply the necessary import taxes during the purchase process on our website so that our customers don’t have to pay additional fees when the parcel arrives in their country. However, there are times when Indian customs may hold or even dispose of parcels they believe contain prohibited items, including adult content. Unfortunately, it can be extremely challenging to explain to customs officials that the product in question is a medical prosthetic, not a sex toy. While we do our best to provide all the required documentation, we are sometimes unable to prevent these misunderstandings from occurring. We deeply regret that this has happened in your case. Thank you for your patience and understanding in this matter. Best regards, Grethe

Response from EmisilSep 17, 2024

Estimado Damián, Gracias por tu mensaje y compartir tus comentarios. Verificamos nuestros registros y encontramos solo un pedido a su nombre. Por lo tanto, no podemos determinar el período en el que presentó ambos pedidos. En lo que respecta a los materiales de nuestros productos, mejoramos constantemente. Nos esforzamos para que sean cada vez más realistas, duraderos y de alta calidad. Lamentamos que el tamaño no fuera el que esperábamos y que no quedaras satisfecho con la calidad del material en esta ocasión. Agradecemos sus comentarios ya que nos ayudan a seguir mejorando. Si tiene más preguntas o necesita ayuda adicional, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estamos aquí para ayudarte. Gracias por su comprensión. Saludos, Grethe.

Response from EmisilSep 17, 2024

Dear David, Thank you for sharing your experience with us. We're glad to hear that we were able to assist you and turn a challenging situation into a positive outcome. Your satisfaction is our priority, and it's wonderful to know that you resolved this issue. If you need further assistance or have any other questions, please don't hesitate to reach out. We're here to help! Best regards, Grethe