EMINENT LUGGAGEReviews of eminent.com

The quality is quite bad now . Bought 2 luggages and regretted . The luggage handle will broke , I've only used the luggage less then 3 times in 2 years . Regretted my purchase

Schöner Koffer. Aber... Katastrophaler Kundenservice, fragwürdige Stabilität und Garantieleistung. Der Griff meines Koffers ist bei sehr guter Behandlung dessen generell abgebrochen, innerhalb der Garantiezeit. Der Kundenservice meinte, das fällt grundsätzlich nicht mehr in die Garantie, da dies normaler Verschleiß sei. Dann sollte doch Mal über die gegebene Dauer der Garantie beratschlagt werden, wenn das Material diese Zeit nicht erfüllt oder aber auch über die Art und Weise des Kundenservices, wenn man sich bei Produktkomplikationen innerhalb der Frist Worte wie "Kulanz" anhören kann oder lediglich mit Standardantworten um sich geschlagen wird. Zudem habe ich nun 7 Monate auf mein Ersatzteil gewartet, welches ich dann selbst installieren musste. Musste zwischendurch auch mit anwaltlichen Schritten drohen. Werde diese Marke nie wieder kaufen.

Bought this luggage because of the good reviews, that its very strong and durable after drop tests. After the 2nd trip a part fell off the suitcase. When I enquired they simply said claim from the airline. Suitcase also scratches easily….So I can’t recommend this at all.

My luggage lock is defect since I bought the luggage. customer service is requesting fotos and videos for prove and then ? QUIET- ... Eminent ? NEVER AGAIN, not for free

I seldom write 1/5 reviews but as the answers to my legitimate claim were made in bad faith they deserve it. I bought a luggage from their online store and was surprised that it worn-out after a single use. The prices are pretty high but in the end it's very poor quality luggage. I sent photos to their support but they replied me that it was normal, then that it was the airline fault, then that I should have protected the luggage for the flight... Even if they are sold by a German website, these are Asian products to avoid at all cost.

I bought on their website a luggage which never arrived No phone to call , and I sent a message but no reply I thought I could have trusted their site and I'm disappointed

Just arrived Appears to have lck but no key No instructions anyway Suggest don't buy on Internet or you have have our problem ie cannot use Msy be a quality name but facts need to be real So beware Even more so today no reply which(18th(( confirms no interest other than sales Further aggro given for complaining at their lack of needed info WITH DELIVERY