Emeril LagasseReviews of emerilstore.com

I have the 8 quart Pressure airfrey duet and i use it almost every day. But, becasue they don't have the product any more, they don't sell parts (inner pots) I also have the Power Airfryer and cannot get parts. They seem to switch products every two years and expect you top buy new instead of replacing parts you need for what you alreay bought. Ebay wants $80 and I can go buy a new pressure cooker for that price.

The forever pans aren't forever that is a slogan taken from the commercial ad which encouraged me to purchase these pans to replace my old ones I noticed a few months later after purchasing them in 2021 the non-stick coating began coming off Call customer service they did a replacement for a 10-in pan which cost me $19.99 for shipping and handling I felt this should have been shipped at no cost. So after purchasing the forever pens and 2021 to the best of my knowledge that was the date I received them or the year I'm just now writing a review because I feel like the claims made weren't justified as to the amount of time they should last. On a positive note the air fryer 360 is a very good unit I've had it for years it works perfectly even still today this is not a review about the 360 airfryer unit but I just wanted to put that out there because I'm going to have this review sent to Chef Emeril Lagassi I still enjoy your cooking show,you should look into the claims of the forever pans unless I just got a bad set Thank you for reading these opinions in terms are correct to the best of my knowledge there is no intention of knocking or doing anything negative to this company it's just that the claims made in the commercial ads I feel do not match those once the consumer receives the product.

I’ve tried to contact their support team 3 times regarding a warranty inquiry and never received a reply. On my last attempt, i included the PR, social media and product licensing, but still did not hear back from them. Awful service. Would not recommend purchasing their products

DO NOT BUY! The item is NOT as advertised. The capacity it claims to cook is a lie. The company states it can cook a 14lb. Chicken. Well it wouldn't even fit a 5lb. chicken. Tried to use rotisserie and the bird was already touching the top and the bottom of the machine when we put it in so there was NO WAY it would have been able to rotate. Additionally, you get free shipping and 90 day money back guarantee and no questions asked, yet then they turn around and make you pay for the return shipping. That is a scam in and of itself. DON'T WASTE YOUR MONEY ON THIS HUNK OF JUNK. Pissed consumer.

I have not had an issue actually with the way it cooks. My issue is the accessories. They are so cheaply made you could use a piece of aluminum foil and that would work. If you go to their site, if you go to their website, each accessory goes for $19.99. I know it’s not gonna break me financially. I just hate to order the cheaply made accessories. And I do mean cheaply. I had such expectations with the 360° French door oven.

Well the baking pans turn into a ball of rust in few months and when try to warranty them they want me to pay shipping after buying an additional 6 year warranty it’s junk for the price I have cheaper ovens with better quality and customer satisfaction

I bought one exactly 1 year 17 it quit working called them they said that there was nothing they could do because it was out of warranty by 17 days I was so mad I am on a fixed income raising 2 grandchildren and no child support from no parent a 163.99 is alot if money when your on a fixed income I have asked to speak to a supervisor I left a message several times and no return call not very good customer service if you ask me so I will never buy another one from them and there product must not be very good if they can't help you after just 17 days so so sad

The worst item I ever purchased. The funny thing is I had miss placed my shipping receipt and I sent this thing back on June 10. I kept calling the latter part of June they kept telling me no they have not received it without a tracking number. It wouldn’t be much they could do but they had my phone number. They had everything but tells me to tell me that they never received it. I called today, July 5. I did not let them know that I found my receipt. I asked them if they had received it. The man told me no we have not and I said OK I said the funny thing about this is I did find my receipt is it to change really fast needless to say I give him the tracking number and the damn thing is been there since the 17th of last month June but they never received it. They immediately refunded my three payments they have taken out, I wouldn’t trust his company for anything. I guess that’s why he says bam Bam Bam. He’s giving it to you.