Kat M.
LIED ABOUT VEGAN SHOES
I purchased two pairs of Mute style shoes through the animal friendly linked line on the website AFTER verifying through customer service that the product was vegan because the website did not list materials. I was told that no animal materials were used for the mute line and that they were indeed vegan. Upon product arrival I opened the box and discovered that leather was listed as the upper material right there in the description on the tongue of the shoe. I don’t appreciate the carelessness and negligence leading to this error; especially when I specifically sought verification for a vegan product. You should remove the animal friendly link and list materials for each shoe where customers can view it easily online. This is shameful and I am beyond disappointed.
Response from EmericaOct 21, 2026
Hi Kat, You’re right to be upset, and we’re sorry. You did everything right: you asked before buying, and the answer our team gave you was wrong. That’s on us. Here’s what we’re doing about it: • Full refund on both pairs, shipping included, with a prepaid return label. • We’re reviewing every shoe in our Animal Friendly collection right now. Anything that doesn’t belong there comes out. • We’re adding materials to our product pages, so nobody has to email us to know what they’re buying. Our team will email you today to sort out the refund. You can also reach us directly with your order number. Thanks for calling this out. It makes us better. Eva, Emerica Customer Care