EMC InsuranceReviews of emcins.com

My friend had gotten in an accident with someone driving a company truck. The company had EMC insurance, and my friend struggled to get a claim on her car. The representative, Jeremy Rivas, was very inconsistent and uncommunicative. My friend was struggling with getting a claim. Especially with the time constraint that my friend was under, there was no urgency to get a claim for her car. Finally, my friend was able to get her car settled once she changed representatives, which only took about a day. In total, it took about 3 weeks to get everything settled that should have been handled in a day. Very dissapointed on the lack of urgency and communication.

Terrible place super rude and hung up multiple times

Honestly I feel that a company's quality is best defined by how they treat their employees and this company should get a negative 5 stars for how they treat people who are loyal and competent...Mgr Jennifer and her boss Megan need to be gone and now!!

TERRIBLE!! I have their insurance for my company. If you pay on the day or even a day late due to a weekend, they cancel you immediately. No notice, no nothing. And when the payment DOES come through, they make you pay for the next two months. For small businesses, what a joke. Just because you pay on the day OF, does not mean you are LATE!

Their insured damaged my home in June 2025. Insured admitted fault. Luckily and thanks in part to my own actions the damage was was relatively minor. Simple case: minor damage, complete admission of fault by insured. Certainly not the biggest or most complicated claim they handle. Mid-September and the mitigation occurred but damage isn’t fixed. Dominique (claims handler/inside adjuster) doesn’t return calls. I’ve called her days in a row at times with nothing back. Her out of office is often on well beyond the time it says she is “out” so who knows. The probably spent more sending their outside adjuster out to my house 3x than they will on the claim. Outside adjuster is nearly as slow. No response to inquiries and it takes a week or more to submit reports. You’ll never know if the claim is approved, stalled, or why. It might be routine stuff, or they may just not be doing anything with your claim. How would you know? They certainly don’t tell you. I only got things moving by calling the general # and complaining and asking for a supervisor.

Signing up was great! The lady I spoke with was very informative, polite and helpful. However, after paying monthly for 6 months, they encountered a problem with my bank trying to collect and cancelled my policy, no warning, nothing. What a great way to make money—- take it and run! I do not recommend them at all.

Pathetic company. Shift claims from one desk to another. After ineffectual communications then weeks turning into months, they drop the claim into their trash container. #SteerClear. (Review on behalf of a claimant). *EMC Should Not be Allowed to Underwrite anywhere in the USA.

Horrible. My child was struck by your client's vehicle back in September 2024 while coming home from school. Now Feb 2025 and STILL NO CORRESPONDENCE. Called the rep in charge EVERY WEEK with ZERO correspondence back. Sent emails, uploaded bills to the indicated email address, made phone calls that led to the rep's voicemail with no call back. Called your 800 number and got directed through your operator saying that the rep is online on Teams but yet doesn't answer the phone. I have no choice but to take legal action. What could have been done in a small payout in a timely manner is now going to cost EMC insurance tens of thousands which will raise the prices on other employers coverages. Totally unprofessional. Unethical. And most likely the review falling on deaf ears.