Embellish FXReviews of embellishfx.com

Ordered three identical mustaches. They arrived in plastic crush proof cases, which told me that the one that was noticeably crunched was mishandled before they were shipped. Also the pieces were much lighter in tone than what the photos suggested. I wrote to ask about these irregularities. One rep told me that the sample photos are provided by the supplier, which Embellish should correct with the supplier, but instead makes it the customer's problem when the item doesn't match. Another rep told me the damaged mustache couldn't possibly have been mishandled before they sent it. Returned these items in the original undamaged box confident that with these two big issues I could get a full refund, but no, I was charged a 20 percent "restocking fee" (put the items back on the shelf). Ordered something online from a different site and had a good experience. Bottom line, I got something from Embellish that appeared much different than advertised, part of the shipment was already damaged, they took my money anyway

I placed an order which supposedly shipped on a Monday. I paid extra for Priority shipping as I needed the items by that weekend. Tuesday of the following week, the items had still not arrived. I called and wanted a refund on my shipping premium but Embellish refused, suggesting I try to get the refund from the Postal Service instead. I feel that since I paid Embellish to deliver the items to me on time that they should have been responsible. They chose to use USPS. Their lack of accountability and poor customer service is the reason for my bad review.