Pete W.
I'm new to Embark games so I paid £35…
I'm new to Embark games so I paid £35 via Steam for a copy of Arc Raiders, so far I love it apart from some glitches where I where stuck and the tool they have where you keep the "SPACE" bar pressed to relese you didnt work so I had to one shot at a drone/wasp and allow it to kill me and lose everything, anyway my moan isnt about that, its about the st'upidly unprofessional support they offer! So I used my ingame currency to buy the "Hullcracker" Blueprint kinda like RPG weapon and I'm NOT able to craft a Hullcracker at all? there's a known bug where many cant buy the blueprint from anywhere cause the system is saying you already have it, so I contacted support and filled in everything the only part missing was a screenshot showing its not in my inventory?? really they want a screenshot of my inventory, surely they have the ability to access accounts? so I received an email today saying "DUE TO THERE BEING NO SCREENSHOT WE HAVE CLOSED THE TICKET" Hu? then the text reads "Please reply here" and when I click on that tab it directs me to their main site so they want me to go through ALLLLLLLLLL the process again...Nope! I've just paid with REAL money some cosmetics and it will be the last time they see my money again!.