Embark StudiosReviews of embark-studios.com

Terrible customer service. They make great games but dont waste money on cosmetics. There anti cheat system is made in house and has falsely banned tons of players.

Just release Game to sell much copys ap, dont care about Hackers and dedecting them. Arc Raiders is full of Hackers and Cheaters and the only thing they do is ban them after 200 hours playing time and ruin other player experince for one month. I am Done with your Hacker Policy and your Games!

I've had my steam account for more the 20 years and have played online multiplayer games for that entire period, not once have i received a ban until embark decided to falsely ban my account, I have appealed it more then ten times to the same copy and pasted response about "thorough investigations" which is absolute nonsense, I will never spend another penny towards this company and will advise everyone I meet to do the same, utter idiocy.

Bought the game ARC Raiders for PC on Steam platform, game cant be launched due to at fault... I have use and tried every guide, and just to clarify my PC will be able to run the game on Epic settings NP. But since I have not played the game. I guess I will never know due to very slow / bad costumer service!

I purchased ARC Raiders for 40 Euros based on its original premise as a cooperative experience. However, the game has been transformed into a toxic environment that rewards "extraction camping" and griefing. The extreme difficulty spikes in recent updates, combined with a mandatory PvPve structure, have turned a potentially great game into a source of constant frustration. The developers (Embark/Nexon) seem to ignore the community's plea for a dedicated PvE mode, choosing instead to cater to a niche of players who thrive on ruining others' progress. My time and investment have been completely disrespected. If you value your time and seek a fair cooperative challenge without being bullied by campers, stay away from this game. It is no longer the product I paid for.

I am a 43-year-old veteran gamer and I have never cheated in my life. I was recently slapped with a 30-day ban (until May 2nd) for a "false positive" that I couldn't even control. The Reason: I was dead and spectating my teammate. My teammate accidentally fell through the map due to a geometry glitch (a bug in the game itself). Because I was spectating him, the AnyBrain AI anti-cheat flagged my account for "abnormal behavior." The Support: I contacted support (Ticket #774523), but I only received automated AI responses from "ChromeHearts" claiming the ban was correct. There is NO human review, only bots talking to bots. Warning: If you play this game, you are at risk of losing your account simply by being in a squad with someone who glitches through the floor. The "guilt by association" logic in this game is dangerous for innocent players. I loved this game, but I cannot support a developer that punishes loyal players for their own technical failures. Stay away until they fix their AI moderation.

Terrible customer support, false temp bans because of AI Anti-Cheat. Support does nothing. Offered them to do full PC check but they ignored it. Save your money because you will 100% get banned unless you are a bot.

Banning for no reason 4 h after game bought, support refuse to do anything