eLuxuryReviews of eluxurysupply.com

Ordered a headboard and footboard from eLuxury via Houzz. The product was not high quality so I requested to start the return policy. Allegedly no fuss 30 day policy advertised on their website until you read the fine print. . I was informed that I was responsible for the shipping cost. Ridiculously high cost. Makes more sense for me to sell privately. I will NEVER make that mistake again. I am done with eLuxury and Houzz.

I paced an order with eLuxury and made several inquiries regarding the status of my order and after two months of hearing nothing from their customer service and still not having received my items, I wrote a bad review on their site which they refused to publish, but I did finally get a response from their customer service dept. and they finally gave me a full refund. I am thankful for the refund, but because of their unresponsivness and only responding when I submitted a negative review, I would caution anyone thinking of doing business with them.

After not receiving my order I contacted them and was told the item was sold out and they would credit me back. However searching their website they have the item I ordered but for a higher price.

Beautiful product! Great customer service. Excellent quality, transformed the sleeping experience.

eLuxury Supply is my go to for all my family's bedding needs. I have ordered mattress pads and toppers for all my beds and not a one has disappointed my family. I just replaced some of my pillows with new ones from eLuxury, and my neck is appreciating the good nights sleep I am getting. I, also, have one of their cotton beach towels which holds up to many washings. Along with offering top of the line products, eLuxury extends top-notch service to its customers. Ease of ordering, swift processing of orders and shipment and friendly staff members keep me coming back for more products.

Customer service was excellent! Purchased a bamboo mattress pad and it is doing wonders with my sleeping.