ElsiuReviews of elsiu.com

Horrible. Trying to return, they are rude, no customer service number, saying I have to sendbback to UAE. HUGE SCAM. On top of that, terrible quality, weird material (dressed and shirts), not as pictured, the list goes on and on. Believe me, do NOT buy from them.

I'm convinced all these positive reviews were posted by fake people. I'm kicking myself for not investigating Elsiu more before ordering their swimwear. I fell for the "made in South Carolina" statement on their website and, like others, it took over a month for my order to arrive because it came from China. Thankfully, I was at least smart enough not to give them my credit card, and purchased through PayPal instead. I ordered 4 swimsuits for $150. I ordered two of the same style, a L and an XL, with the intent of returning the one that didn't fit. They sent me two XL, great. None of the suits fit well and were made of very thin material that I didn't even want to think about how clingy they'd be when wet. No invoice or statement was in the bag. Website says to use their official return form when sending back merchandise for refund and I must email them to ask for it. I did, and they responded asking me to list each SKU code and a reason why I needed to return each. I replied with this information and again asked for the official return form as well as their shipping address. Their response was "You don't need to send back and we will refund you US$45, is it ok with you?" I replied that they were basically nuts if they thought I was going to accept $45 when they owe me $150 and I copied/pasted the Return Guidelines from their website. I was very surprised to receive a response that offered me US$90. Seriously? When is a return merchandise refund negotiable? I've never encountered anything like this. Before responding I did a generic search on how much it would cost me to ship the crap back to China, of course I didn't have an actual address and China is a big country. The search results were based on delivery to a large metropolitan area so if Elsiu is located in some remote village it would end up being more than the $35 minimum for a 4lb package. I decided it was probably best for me to cut my losses and accept their $90 refund, which I did. I figured I'd never actually see my money, but the $90 showed up this morning as 'pending' on my credit card. Fingers crossed it goes all the way through. Lesson learned: NEVER order anything off a Facebook ad, ugh!

Wrong Product was sent and then to return they first bargained. Then gave in but said I had to pay freight. Pay freight on their mistake? Also, I have screen shots of their site listing product made in South Carolina, USA and it had Made in China Tags all over it. Looks like they took that down since my encounter. Now I am fighting for refund because I paid with AE through PayPal, and they are fighting with each other on who owes who. So now I have no product and no money. This is a very bad company.

This site is definitely a scam in that what they advertise is not true. They state the clothes are made/come from South Carolina. They come from China and take at least a month to arrive. The swimsuits have very thin material and the pattern stretches/fades when put on. You are not likely to receive what you ordered, and when you try to return, they try to give you $12 back for a $120 order and have you keep their merchandise. I am currently arguing with them to honor their "30 Day Easy Return/Exchange" policy - you get one email response per week.

TOTAL SCAM!! Be aware.

This company is lying about their clothes being made in the USA. They are very clearly made in China and have that small Asian sizing. Their website says they take returns. However they spent weeks haggling with me trying to prevent me from returning their cheap, ill fitting swimsuit. They operate stores under several names with the same merch. Their initial shipping cost me $15 when actual shipping was less than half that. They also appear to be a company that buys positive reviews. Buyer beware.

This was a complete scam. It's advertised as a company that makes their clothing in the USA, but the two pieces that I received today are made in China. Shame on me. Didn't hesitate to take my $111.00 as soon as they received the order. They are very flimsy and lightweight. The package says it came from Joe Doe, 146th Avenue, Jamaica, NY

Liars and scammers as said by others, the suits were poor quality. The color was misrepresented. When I tried to return they tried to bargain with me for a fraction of the price. I said I wanted all my money back and they gave be a Dubai address. Never again!