ElsiuReviews of elsiu.com

Poor Quality clothes. Ordered in June. Requested Return Authorization number going on 15 times since then with no response. No phone number to call either. It's now September and I still have the clothes to return.

ELSIU = EVIL This company is a total scam! This is NOT an American company and the swim suits are NOT made and shipped from South Carolina! I ordered and received a very poor quality suit and immediately contacted them for their required return form per their instructions. The "negotiations" began immediately with them offering a very low ball amount and telling me to keep the suit. Why would I NOT want a full refund and why would I want to keep the ridiculous item they sent me? Finally received their "final offer" of $20 bucks for the $50 suit! AND they told me if I insisted on returning the suit I was responsible for all shipping costs to DUBAI !!! YES, you got that correct, the suit has to be returned to DUBAI UAE and my "refund" will still only be $20 bucks! So you tell me, where is the integrity of ELSIU the EVIL in this transaction? Do NOT purchase anything from this company. Buyer Beware P.S. I'm now scared for my financial well being because they have my credit card information.

Placed an order for $82.00 received items in about 2 weeks. What I received was not like described very cheap..immediately email them fir a return label. They offered me a 25.00 refund I said absolutely not..then offered me a 40.00 refund..again said no 3 days later still waiting for my refund..please do not order from this company

I received the bathing suit with no contact information or any system to return it .. it doesn’t fit. I emailed them and the emails get bounced back.. does anyone have contact information ?? What a terrible way to do business !!!! Id never buy again from them and I will write on social media how awful they are !

NOT made in USA. Website says made & shipped from South Carolina. I asked 3x if products were made in USA and response was yes. Items are made in Korea!! Shipping says 1-2 weeks; it took over 4 weeks. Cheap quality. I wanted to return items. Offered me a ridiculous price instead of return. I refused and they came back with a better “offer”. I refused again and the came back again with a better “offer”. I accepted that offer and got a credit of abt 75%. I don’t understand how they have so many 5 star reviews. I would have given them a zero if it had been possible. Don’t buy ANYTHING from this company!

Awful customer service. I am trying to return my items due to poor quality of fabric. They are offering me half of what I paid and to keep the items I do NOT want. Still waiting on a return address so I can get my money back. Buyer beware!

The items were very thin, bathing suit almost see through. Returning items was a real hassle and I had to follow through several times to get a refund.

Customer service response: On Jul 28, 2023, at 1:04 AM, Elsiu Service Team wrote: Dear customer: We are really sorry that you are not satisfied with our items.You don't need to send back and we will refund you US$35 ,is it ok with you? I paid $197, this is what the website states: Return/Exchange 30 Days Easy Return/Exchange TK_returnPolicyHeader_1024x1024.jpg We have high quality control standard to make sure all the products we ship in perfect conditions, however, a return or an exchange request is unavoidable. We suggest to inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems. Return/Exchange Guidelines To make return/exchange service as easy as possible, please follow the guidelines as below: 1: Please contact with our customer service to get a return/exchange authorization and return address within 30 days upon receipt. We don't accept the returned package without authorized from customer service.