Elova JewelryReviews of elovajewelry.com

Response from Elova JewelrySep 8, 2026

Hi Louise, We've come across your review, and we're truly sorry if you felt unheard. We did reply to your email with return instructions, but it may have been missed or gone to your spam or trash folder. We still want to help make this right, so we've sent you a message to your email with the same instructions we shared before. Please feel free to respond there directly! 🤍 With love, Team ELOVA

Response from Elova JewelrySep 4, 2026

Hi Rhonda, We're sorry the item hasn't reached you yet. We still want to help make this right, so we've sent a message to your email address with an update on the status of your order and a resolution we're happy to offer. Feel free to respond directly there. Again, we're sorry for the trouble, and we look forward to hearing from you. 🤍 With love, Team ELOVA

Response from Elova JewelrySep 3, 2026

Hi Sylvia, We're truly sorry you felt your return wasn't being taken care of, that's definitely not what we want for any of our customers. As a matter of fact, we did reply to your emails on various occasions, but for some reason our emails may have crossed paths or landed in your spam or trash folder. You may want to check those, or scroll further down your original emails, as our replies should be showing beneath them. Nevertheless, we sent a new message to your email address and followed up on your previous emails to ensure that we can assist you with your return. Again, we apologize for this. 🤍 With love, Team ELOVA

Response from Elova JewelrySep 3, 2026

Hi Elaine, We're truly sorry to hear the earrings weren't quite what you were hoping for. We completely respect your decision not to move forward with the necklace, but we'd still love to make things right where we can. We've sent a message to your email with some options we can offer, feel free to reply there directly. Again, we're sorry for the disappointment. 🤍 With love, Team ELOVA

Response from Elova JewelrySep 3, 2026

Hi Janice, We're sorry the item doesn't quite fit your liking, this is definitely not the experience we want for you. We're eager to help with your concern, so we've sent a message to your email with some resolution options. You're welcome to reply there directly! 🤍 With love, Team ELOVA

Response from Elova JewelrySep 2, 2026

Hi Linda, We're truly sorry if you felt left behind with your request, but we assure you we did respond to all the emails you sent us. It's entirely possible our replies crossed paths or landed in your spam or trash folder. Please do check there, as well as the original thread, since our responses should be showing up alongside your messages. Again, we're truly sorry for the frustration, and we hope it's not too late for us to help make this right for you. 💛 With love, Team ELOVA

Response from Elova JewelrySep 2, 2026

Hi Jane, We're sorry to hear this disappointed you, that's not the kind of experience we want for any of our customers. We're not going to leave you hanging with your return, so we've sent a direct message to your email with the next steps. You're welcome to reply there directly, and again, we're sorry for the disappointment. 🤍 With love, Team ELOVA