Elova Jewelry Reviews | Read Customer Reviews of elovajewelry.com

Elova Jewelry Reviews | Read Customer Reviews of elovajewelry.com

Elova Jewelry reviews

Showing 42 reviews with 2 stars · Clear filters

Deborah T.
Sep 22, 2026
Lopsided necklace, not like picture!
The beads are very pretty but the necklace doesn’t lay like the pictures. One side of toggle bar is longer than the other and the two pearl beads are not parallel, they lay lopsided.
Response from Elova JewelrySep 29, 2026
Hi Deborah, We're truly sorry for the disappointment, this isn't the experience we want for you. I do want to mention, the toggle isn't designed to lock into a fixed straight position, it's meant to slide through and settle naturally once it's on, so some of that movement is normal. We've sent you an email to offer a resolution, feel free to reply there directly. Again, we apologize. 🤍 With love, Team ELOVA
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Ali
Sep 22, 2026
This is junk jewelry
This is junk jewelry. The beads might be turquoise in color, but they are plastic, the clasp is clumsy and the necklace is constantly falling off. It doesn't sit flat because the clasp is also plastic or some other cheap material that's not heavy enough so it's constantly at an odd angle and/or falling off. This necklace is costume jewelry at best, and not worth $60. I would not recommend.
Response from Elova JewelrySep 29, 2026
Hi Ali, We're truly sorry for the disappointment, this isn't the experience we want for you, and we don't want to leave you behind with it either. We've sent you an email with a resolution, feel free to reply there. We look forward to your response. 🤍 With love, Team ELOVA
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Janet B.
Sep 22, 2026
I ordered the one with the pearl and…
I ordered the one with the pearl and received. the plain one.
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Karen S.
Sep 22, 2026
I am not sure the piece is as striking…
I am not sure the piece is as striking in person as it was advertised.
Response from Elova JewelrySep 29, 2026
Hi Karen, We're truly sorry for the disappointment, this isn't the kind of experience we want for you. We've sent you an email so we can get you assisted further, and we look forward to your reply there. Again, we apologize. 🤍 With love, Team ELOVA
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Linda Rosolowski B.
Sep 22, 2026
Disappointed
Honestly, I didn't like the necklace at all in person. The beads were smaller than I expected, and it didn't even come in a box, which it showed on the ad. It came in a plastic bag. I expected a higher quality for the money. I will say they took it back without any hassle, which was nice.
Response from Elova JewelrySep 23, 2026
Hi there, Thank you so much for sharing this feedback, and I'm sorry the necklace and packaging weren't quite what you expected! We're truly grateful we could help make the return and refund process smooth for you based on our last email conversation. Thank you again for giving us a try. 💛 With love, Team ELOVA
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Silvina S.
Sep 19, 2026
Cheap costume jewelery
I just received my first order from Elova. The turquoise necklaces I got look cheap and nothing like the pictures. The color of the stones is different, the pearls are tiny compared to those in the website pictures. To say the images are deceiving is an understatement. I also got the rectangular pearl earrings that look really cheap. There is no place in their website to return your order, so I have emailed support. We will see how they do. Update: Customer service responded quickly and offered me money if I kept the pieces, and sent me the address to return my purchase if I didn't want to keep them. I did have to pay to return them but at least it was quick and painless so I updated my rating to two stars.
Response from Elova JewelrySep 20, 2026
Hi Silvina, We're truly sorry for the disappointment. We still want to help with your concern, so we've sent you a message directly to your email to assist further. Please feel free to reply there directly. Again, we're sorry, and we look forward to hearing from you. 🤍 With love, Team ELOVA
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Jimmy C.
Sep 4, 2026
I love the necklace but sadly the gold…
I love the necklace but sadly the gold clasp is starting to tarnish after wearing it for less than a week. The quality is not good.
Response from Elova JewelrySep 6, 2026
Hi Jimmy, We're sorry to hear it started to tarnish! The good news is you're covered under our lifetime guarantee. We've sent you an email so we can get this sorted out for you right away. 🤍 With love, Team ELOVA
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customer
Sep 3, 2026
Pretty stones
Pretty stones, but way too short!!!
Response from Elova JewelrySep 3, 2026
Hi Carol, We're truly sorry the necklace fell short of your expectations! We definitely don't want to leave that disappointment behind, so we've sent a direct message to your email with a full guide on how we can help. We look forward to hearing back from you, and again, we're sorry for the trouble. 🤍 With love, Team ELOVA
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