Elova Jewelry Reviews | Read Customer Reviews of elovajewelry.com

Elova Jewelry Reviews | Read Customer Reviews of elovajewelry.com

Elova Jewelry reviews

Showing 42 reviews with 2 stars · Clear filters

Marilyn H.
Oct 13, 2026
Refund. Where to send for refund?
Was not happy with the quality , the clasp or the design of the cross. I would like to send back for a refund. How do I do that??? Please assist my request. Thank you Marilyn Hansen
Response from Elova JewelryOct 20, 2026
Hi Marilyn, We came across your review, and we're so sorry for the disappointment with the quality, the clasp, and the design of the cross. We're grateful that we were able to assist you with your return and refund based on our email conversation. Again, we apologize. 💛 With love, Team ELOVA
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J. T.
Oct 8, 2026
Not at all as advertised in photo
Not at all as advertised in photo. Hoop not size as pictured, quality of gold-tone cheap looking. Pearls way off from advertisement. Honestly, I probably won’t wear them. A false representation of pictured product.
Response from Elova JewelryOct 14, 2026
Hi Jeanie, We truly apologize that the earrings weren't what you expected. That's not what we want you to feel. We've sent you an email so we can assist you with your concern, and we look forward to your reply. Again, we apologize. 💛 With love, Team ELOVA
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Elizabeth
Oct 7, 2026
Disappointed, but grateful.
I was disappointed with the product. It was significantly different in size, quality and appearance, compared to the original image I saw in the advertised ad. I have returned my order. But I will ad, that the team at Elova Jewllery were extremely understanding and supported me a full refund without question. For that I am extremely grateful.
Response from Elova JewelryOct 9, 2026
Hi Elizabeth, We truly apologize for the disappointment with the size and appearance of your order. We're grateful we were able to help you with your return and process your refund, and we hope to have the chance to serve you better in the future. 🤍 With love, Team ELOVA
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customer
Oct 6, 2026
Poor photo representation of Product
The photos of the product depicted a larger set of beads than those that arrived on the product when delivered.
Response from Elova JewelryOct 9, 2026
Hi James, We're totally sorry for the disappointment. We've sent you an email directly so we can assist you with your concern, and we look forward to your reply. Again, we apologize. 🤍 With love, Team ELOVA
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Cheryl M.
Oct 2, 2026
The center pearl is very small in…
The center pearl is very small in relationship to the rest of the necklace. The picture online of product does accurately depict this.
Response from Elova JewelryOct 7, 2026
Hi Cheryl, We truly apologize that the necklace wasn't what you expected, and that's not what we want you to feel. We've sent you an email so we can assist you with your concern, and we look forward to your reply. Again, we apologize. 💛 With love, Team ELOVA
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Teresa
Oct 1, 2026
Design Flaw
I was disappointed in the quality of the piece. The clasp in the front does not hang straight because both sides of the string of beads are equal which causes the clasp to insert at an angle. My suggestion would be to add an extra link. I think that would solve the problem. It is very pretty but awkward looking.
Response from Elova JewelryOct 6, 2026
Hi Teresa, Thank you so much for sharing this, and we're sorry the clasp didn't sit the way you hoped. We truly appreciate your suggestion about adding an extra link, and I'll be sure to pass it along to our team. If you'd like any help from us, we're always here to reach out. 🤍 With love, Team ELOVA
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Kathlene A.
Oct 1, 2026
So disappointing
So disappointing. My necklace came poorly assembled with about an inch gap of thread with no beads. I was going to exchange it until I read the directions on their return policy. I would have had to pay to return it to CHINA!!! *** Thank you for your response below. The information I gave regarding returns was written in the RETURNS policy.
Response from Elova JewelryOct 6, 2026
Hi Kathlene, We're truly sorry about the gap in your necklace, that's not the quality we want for you, and we'd love to make this right. I also want to clarify that all of our items ship from our own warehouse in Delaware, USA, and returns are sent to that same warehouse, so there's no international return shipping involved. Please feel free to reach out to us at [email protected] so we can help. Again, we apologize. 💛 With love, Team ELOVA
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MR J A.
Sep 29, 2026
Delivery was slow and I was…
Delivery was slow and I was disappointed with the product. Very lightweight and overpriced. Sorry.
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