Elova JewelryReviews of elovajewelry.com

Disappointed Looks cheap Clasp too big and sits on pearl

The necklace I received was markedly different than advertised. The pearl size was too large on the necklace, changing the entire balance and look of the center drop pearl. I reached out to customer service to replace it. I was told that there was no replacement to look like the ad photos because the pearls always vary in size. I was offered $20 refund or I could return [at my expense] for a credit. I questioned why I should pay when they are advertising a product they do not have but was told that is "company policy." The communication was prompt but if you want a necklace that actually looks like what is advertised...BUY AT YOUR OWN RISK. I will update this with photos once posted if I am able.

My order for a bead necklace with a pearl came to me over a week ago. sent a email about this daily no answer. was broken still in plastic bag needs more pad

The necklace that I ordered for my wife arrived with a broken string and once she opened the package the beads went everywhere.

Never received the product. All of the positive comments on here are bogus. They probably pay people to make positive comments. This is a Chinese fraud company. Beware.

I ordered a necklace that although it was beautiful and well made was not my style and I chose to return it and buy another Elova necklace. I have sent several emails about how to return and what address to send the necklace with NO response. I am very disappointed with the email customer service. STILL NO RESPONSE FROM CUSTOMER SERVICE AS OF 7/29/26.

Ordered a piece of jewelry. However, it requires I pay /purchase an app to get tracking info

To begin with, the plastic bag the necklace arrived in was flimsy. When I opened the package, all the beads from the necklace fell out. I would like a refund.