Leslie W.
Poor
Poor customer service n call representative
Response from Ellie BelleJan 5, 2024
Hi Leslie, Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction with your recent experience at Ellie Belle. We would like to clarify that your order was flagged by our security system for a high risk of fraud. As part of our commitment to maintaining a secure shopping environment, we requested additional verification information. Unfortunately, since we did not receive the complete verification details required, we were compelled to cancel and refund your order. This policy is in place to protect our customers and our business from potential fraudulent activities. We deeply regret any inconvenience this may have caused. Our customer’s trust and satisfaction are of utmost importance to us. We always strive to balance security with customer experience and we are continually working to improve our processes. If you have any further concerns or require assistance with a future order, please feel free to contact our customer service team. We would be more than happy to help. Best regards, Customer Service Team, Ellie Belle