ELITEWILL INC.Reviews of elitewill.com

Response from ELITEWILL INC.Aug 7, 2021

Hello, dear friend, I’m very sorry, because our previous employees have resigned, so the customer service related matters have been delayed, now I will serve you. I have contacted you and recommended how to install by email, please check.

Response from ELITEWILL INC.Aug 7, 2021

Hello, dear friend, I’m very sorry, because our previous employees have resigned, so the customer service related matters have been delayed, now I will serve you, can you tell me the specific problem, I will help you solve it

Response from ELITEWILL INC.Jul 12, 2021

Dear Chelsy, We are sorry to bring you an unpleasant shopping experience. The title of the product you bought says that it is suitable for 2019-2021 Hyundai Venue, and your model is 2021 Hyundai Tucson. You may not pay attention to the range of models it is suitable for when you buy it. So it cannot be installed. We are very sorry for this situation, and we will fully bear the cost of your return, and will give you a full refund immediately after receiving the return. If you have any questions, please feel free to contact us. Sincerely

Response from ELITEWILL INC.Apr 20, 2021

Dear Sarah, We are sorry to bring you an unpleasant shopping experience. We contacted our factory, there is indeed no installation instructions. But if you contact our customer service, we will send you some installation videos of this product. We consulted the colleague who developed this product, and he said that there is no need to cut when installing this product. The wiring for the lights is about 11 inches. It may be that the packaging error sent you a short thread. If you contact us, we will resend the correct harness to you. When we pack this product, the box is intact, but it is beyond our control that the box is damaged due to the delivery company's error during transportation. We will contact the delivery company to ask them improve in this regard. We will email you to explain the situation. We once again apologize for the inconvenience caused to you by this matter. Sincerely Elitewill Team elitewill.com

Response from ELITEWILL INC.Apr 16, 2021

Dear Sean, We are sorry to bring you an unpleasant shopping experience. Because of the current increase in orders, our factory often suffers from insufficient inventory due to insufficient productivity. Therefore, sometimes products are purchased from other suppliers. At present, the production capacity of our factory is gradually recovering, and it will reduce the occurrence of shipments from other countries in the near future. We once again apologize for the inconvenience caused by this matter.

Response from ELITEWILL INC.Apr 5, 2021

Dear Willy, We are sorry to have brought you an unpleasant shopping experience. We have replied to all the emails you sent before. We sent you a return label on March 16, but you may not have noticed it. So on March 23 the return label was sent to you by mail again. After we communicated, you have sent the package back. When we receive the package, we will give you a refund immediately. Satisfying each customer is the purpose of our service.We will try our best to solve each customer's question. We are also communicating with the development department about your questions about our products to improve our products. We are deeply sorry for the displeasure caused by this incident. Sincerely Elitewill Team elitewill.com

Response from ELITEWILL INC.Apr 5, 2021

Dear Jeffrey, We are sorry that we have sent you a defective product due to the negligence of the quality inspection. After communication, we resent a qualified product to you on March 10th. Our aim is to provide customers with satisfactory products and services. We are also very sorry for this incident. We will improve the quality inspection aspect as soon as possible to improve our service in the future. We are once again extremely sorry for your unpleasant shopping experience. Sincerely Elitewill Team elitewill.com

Response from ELITEWILL INC.Apr 5, 2021

Dear Mike, We are so sorry about this. Because of the severe snowstorm, this package took a long time on the road. When we received the customer’s mail, we immediately contacted the delivery company, but due to this uncontrollable factor, the package did not arrive as expected. We have changed the delivery company. Hope to prevent such incidents from happening. We aim to provide customers with satisfactory products and services. This time there has been a mistake, we will improve this aspect as soon as possible. We are sorry again for your unpleasant shopping experience. Sincerely Elitewill Team elitewill.com