Elite Techno Solutions - Elite Server ManagementElite Server Management is a reliable and leading hosting provider operating under its parent company called Elite Techno Solution. Whether it’s a startup, small business, or a big organization, Elite Server Management has cost-effective and efficient hosting solutions for all. Its cPanel server management and monitoring services that use the latest, state-of-the-art technologies to offer more agile, effective, and leaner services. Having started its journey in 2014, Elite Server Management has strengthened its position in the market over the years. Those looking for a reliable, budget-friendly, and effective hosting provider as their go-to solution to meet all their hosting needs should definitely visit to Elite Server Management!Elite Server Management been in the dedicated managed server business for a while, and we’ve learnt the tricks of the trade – so to speak – during that time. We know what popular features clients need, we’re ready to answer their questions, and we know what business model we want to put forwards to the customers.Our experience has prepared us and let us work on becoming one of the most prestigious, trusted companies out there to deal with your managed server needs. It definitely makes the difference between our company and an inexperienced one. It means that we can anticipate any start-up problems you might have, be on hand to solve them, and help you get your first server running with minimal issue. Our technical teams have experience in Linux and Windows server management for many years.
Elite Techno Solutions - Elite Server Management (eliteservermanagement.com) has 22 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Hosting U.
One of the worst shared hosting experiences I have had. I signed up with them them then shortly after the service disappeared, website down, unreachable. I filed a PayPal dispute, and they responded, and then service was back up again. I agreed to remove my dispute. They then cancelled the service. In my opinion, these people are crooks.
Recep K.
I purchased three servers from Elite Server Management, expecting high-performance 64-core machines with a 1Gbps network connection as advertised. However, my experience was completely disappointing. Slow Performance – Despite being 64-core, the servers were slower than even 32-core alternatives I’ve used before. The CPU performance was abysmal, making it clear that these were either poorly optimized or oversold machines. Terrible Network Speed – They claim to provide a 1Gbps network, but in reality, the connection was worse than 50Mbps. This made running any serious workload nearly impossible. Wasted 3 Months & Money – I tried working with them for three months, hoping things would improve, but the service remained unreliable. Eventually, I had to cancel all three servers, resulting in a complete waste of both time and money. Not Recommended – Based on my experience, I cannot recommend Elite Server Management to anyone looking for serious server performance. Their promises do not match reality. If you’re considering this provider, stay away and look for better alternatives.
Response from Elite Techno Solutions - Elite Server ManagementMar 24, 2025
We would like to clarify several points regarding your experience: **Unmanaged Service Agreement:** When you signed up for our service, you explicitly agreed to an unmanaged server. All specifications, including the 64-core processor, were clearly communicated at the time of purchase. **Service Requests and Communication:** Until last week, our service met your expectations. However, after you requested a free OS reinstallation and multiple software installations/configurations—services that fall outside the scope of our unmanaged offering—you indicated that you would cancel all your servers if these were not provided at no extra cost. Throughout this period, our engineers experienced repeated instances of abusive language and a lack of cooperation on your part. We have maintained detailed records of these interactions. **Work Performed and Subsequent Modifications:** In response to your request, we proceeded with the OS reinstallation and software configurations as a courtesy. However, after we handed the server back to you, you reconfigured it, inadvertently disrupting the setup we had established. Despite our efforts to address the issue, our team continued to receive unprofessional and abusive communications, including personal allegations against our engineer who worked diligently to resolve your concerns. **Past Behavior and Evidence:** Unfortunately, this is not the first instance of such behavior. We have consistently documented your unprofessional interactions, and we are prepared to provide this evidence to support our account of events. **Community and Trustpilot Concerns:** We take customer feedback seriously and are committed to providing the best possible support. However, we also ask that reviews accurately reflect service experiences. In this case, we feel that your feedback does not consider the full context of our interactions. We respectfully request that Trustpilot and the broader community review all available data before drawing conclusions, as we firmly believe our efforts to support you have been misrepresented. **We remain committed to fair and transparent service. We kindly urge future customers to consider all perspectives when evaluating reviews. Thank you for your attention.** Sincerely, Elite Server Management
Joel Carballa B.
Liars and scammers, take your money and do nothing, do not respond and when you complain they tell you that they will do it now. Frank is the worst liar of that company.
Response from Elite Techno Solutions - Elite Server ManagementMar 24, 2025
We’re sorry to hear that your experience didn’t meet expectations. We genuinely tried our best to resolve the issues you raised and made multiple efforts to assist you. Unfortunately, it seems that we couldn't meet your specific needs. We value trust and transparency and always aim to provide the best service to our clients. We encourage other users to consider the full picture, as we are committed to delivering reliable and responsive support. Please reach out if you need further assistance.
Persillet E.
I won't talk about every problem, as there would be a lot (more) to say, but I have to give you my horrible experience. 01/08/23: I contact them in the goal of leasing a subnet. 04-06/08/23: They seem to be able to suit my needs, so I try to buy a subnet plus a server, but there are problems. Firstly, depending on which page I look, the specifications of the "NVME 128" server aren't the same. You first see “unmetered bandwidth”, but when you buy it, it says 50 TB (which the company confirmed it is). They also say 2 x 2 TB SSD, but when you buy it it's only 960 GB, they confirmed it was in fact 2 x 2 TB but I had to add a second disk, which added cost. Secondly, the credit card option isn't working, PayPal is the only alternative (it seems to have been resolved now). I find out that you can pay on the PayPal page without a PayPal account so I do it. It should now take them at most 12 hours to set up the server (their words). 07/08/23: They announce they are purchasing new hardwares, meaning it will take more time. 13/08/23: The server is finally usable, but again, problems appear. The biggest one being with the subnet, it doesn't suit my needs at all, I was extremely clear from the start that I needed something particular, they explicitly stated that they were able to deliver that. They said I had to wait for the subnet to become what I wanted it to be. 17/08/23: I waited more than planned, I contacted them again about the issue, they said that what I wanted wasn't possible, which doesn't make sense for two reasons. Firstly, it's simply not true. Secondly, why would they say they have it, when they don't or can't?. Following this, I ask for a refund, as they lied multiple times (another example: the CPU of the server I got wasn't the advertized one, and wasn't as good) and were completely unable to deliver what I asked for. 19/08/23: After a bit of arguing, they finally accept my demand, my "order will be refunded". 02/09/23: Many messages later, many excuses later, I'm still waiting for the refund, it was said to take 3 days at most, it's been 2 weeks already. 20/02/24: A few more messages later, I'm still trying to get my refund, in vain... They even tried to get me to delete my reviews in exchange for a PARTIAL refund... Even for a full one, I won't!
Gene W.
Stay Away From This Company. This company is going out of business. I canceled my account in March and they billed me for April, May and June even though their WHCMS system showed the account canceled. They claimed this was an 'error'. I sent over 50 messages on their chat and each time there was a "You will be refunded shortly." The bottom line, they never refunded my payments and tried to run out the clock with messages saying I would be refunded in 3 weeks. I don't normally write bad reviews but I need to warn potential users about this. I believe they are going out of business and thus they are cash strapped and need to scam customers. I have the documentation to back it up. Additionally - if you file a PAYPAL complaint against them DO NOT LISTEN TO THIS COMPANY if they tell you to cancel those complaints so they can refund you. Stupidly I did, and they never refunded me and I could not open the complaints again. UPDATE: 1/1/23 - You refunded 1 of 3 payments that you told me you would refund. Any decent company would simply refund all 3 payments immediately. I should report this to the FTC and the Texas AG for how you told me you would refund me and for 4 months you never did. Really shady - do not play semantic games here. You owed me 2 payments for several months and never gave them. That's what a fly-by-night company does, not any reputable company.
Response from Elite Techno Solutions - Elite Server ManagementNov 16, 2022
We have already refunded amount Transaction ID: 63W00365A017XXXX
dee A.
Totally ridiculous choice for reseller hosting. Very attractively priced - but totally useless in 2021. With ALL hosting, competent & fast support is what matters the most in keeping things working. Vs. what ESM has=> Unresponsive support that is not even capable of helping with simple matters and is definitely staffed via outsourcing with folks who are not native english speakers & thus cannot even grasp what has been asked of them. Then they make things worse by having a good refund policy - but severely delaying making the refund AND subtracting both of their PP transaction fees from the total amount refunded. Zero redeeming features after all the uselessness & hassles. They may have been great years back - but not anymore in 2021.
