Elite Restaurant EquipmentReviews of eliterestaurantequipment.com

Crystal is a great sales Rep!

Customer service was great, a real person answered phone calls and provided requested information promptly. Items did ship a day later than what I was told and forced me to reschedule with my customer so that wasn’t ideal. Tracking was provided which was helpful, because the delivery driver just left my package in the driveway even though it was supposed to be signed for. Fortunately it was big and fairly heavy so no one was going to just pick it up and take off with it. Upon unpacking the items, they were well made, and consistent in size. Very well packed, glass was in excellent condition. My only complaint was there was what appeared to be dried blood on one of the shelves and the marker writing on the glass to denote measurements hadn’t been cleaned off. So I would suggest maybe a final check of products to make sure they are clean before sending out. Even with the delay and small issues stated above, I am still happy with the products and the price paid. I would buy from them again.

Leni gave great service and followed up very well. Looking forward to the product.

Leni is absolutely wonderful to work with! This is the second large refrigerator/freezer for our hotel restaurant that I have purchased from Elite Restaurant Equipment with Leni. He is smart, efficient, quick and gives reminders. He makes the process seemless.

Item was easy to purchase on the website. Confirmation email sent immediately after purchase.

Update: Another week has passed since I placed and paid for my order. Despite the very prompt response I got to my review, the order fulfillment department doesn’t seem to share that commitment to excellence. I have not received the item, nor have I seen any sign of an email with tracking information, as was promised. At this point, I’m going to look elsewhere for what I need and, when I find it, cancel the order from Elite. There are few things more annoying than getting multiple emails from a company asking for a review before the order has been delivered. Or shipped. Or even processed. So, that’s my review so far. Get off my back.

I never received my order. After weeks of waiting my order to be shipped and days of asking for a status update and repeatedly expressing that I need the order at a certain time I never got a response.

I can tell I didn’t get to see my order yet.