Jerry M.
wedding anniversary decoration
I asked to decorate for wedding anniversary only for them to rent me everything. Balloons, petals, roses, fake bouquets. Like they didn’t even leave any rose petals that were natural. I get they probably reuse everything but for price not worth it. On top of that, they left their wagon in our room. UPDATE IN REGARDS TO RESPONSE FROM OWNER: I did notify your staff that I would like for the decorations to stay and they did not offer an option to keep them instead they were insisted I had to return them by the hour. I felt ROBBED with your service. Not even one single balloon stayed. And don’t tell me balloons leave stains. I also sent a request THROUGH your website asking for a member of management to contact me but I have yet to hear back.
Response from Elite Marry MeDec 6, 2024
Dear Jerry, Thank you for taking the time to share your feedback. We sincerely apologize for the oversight of leaving the wagon in your room—this should not have happened, and we are addressing it to ensure it doesn’t occur again. Regarding the use of petals and balloons, our intention was to leave the space as neat and clean as we found it. Real rose petals can sometimes cause stains on blankets or carpets, potentially leading to extra fees for your hotel stay. Based on our experience, we aim to protect our clients from such inconveniences by taking this approach. We genuinely wish you had shared your preference with our coordinator on-site, as we would have been more than happy to accommodate your wishes and leave everything behind. We deeply regret that this misunderstanding led to your dissatisfaction and a one-star review, as we were only striving to act in your best interest. Thank you for trusting us with such a special occasion. We wish you many more joyful anniversaries ahead—cheers to love!