EliteedgebiotechReviews of eliteedgebiotech.com

Response from EliteedgebiotechJul 1, 2026

Thank you for your feedback. We sincerely apologize that we dropped the ball on getting back to you regarding your COA requests. We appreciate you bringing this to our attention. You're correct that the Sermorelin 10mg product page had the incorrect COA displayed. We are actively updating the website with the correct documentation, and we would be more than happy to send you the correct COA directly if you would still like a copy. Regarding the Vitamin B12, the product strength is 10mg per 10mL vial, and we have updated the product page to reflect that more clearly. As a research supplier, we must also remain compliant with applicable FDA regulations, which limit the amount and type of product information we can publish on our website. We appreciate the feedback, as it helps us improve both our documentation and our customer experience. We regret that we missed your earlier messages and apologize for the frustration this caused.

Response from EliteedgebiotechJun 29, 2026

Thank you for your feedback. We're sorry this experience did not meet your expectations. We'd like to clarify a few facts for anyone reading this review. After you contacted us, we responded to each of your emails, explained the manufacturer's packaging change that resulted in the smaller vial, and provided the latest independent third-party Certificate of Analysis from MZ Biolabs showing the batch tested at approximately 99% purity. Based on our batch records and independent laboratory testing, we had no reason to believe the product was anything other than Glutathione. Although we stood behind the product and the testing, we still issued a full refund for the single vial in question because your satisfaction is important to us. We also offered to inspect the returned vial. Unfortunately, we did miss sending the prepaid return label initially, and we apologize for that oversight. The offer to provide the return label and inspect the vial remains open. It's also worth noting that you had previously purchased seven other vials of the same product from us without reporting any quality concerns. We take every customer concern seriously, but we also stand behind the products we sell and the independent testing that verifies them. We appreciate your past business and regret that we were unable to restore your confidence despite providing a refund, third-party testing documentation, and our continued willingness to inspect the returned product.

Response from EliteedgebiotechJun 22, 2026

We're sorry to hear about your experience and apologize that your inquiry did not receive the attention it deserved. We are always willing to work with customers to resolve any concerns regarding orders, payments, or billing descriptors. In some cases, the merchant descriptor that appears on a PayPal or bank statement may differ from the store name displayed during checkout due to payment processing and backend billing systems. We are actively working to improve our customer service and response times to ensure inquiries are addressed more quickly in the future. Please reach out to us directly with your order details, and we would be happy to review the matter and assist in resolving any outstanding concerns.

Response from EliteedgebiotechApr 20, 2026

We take concerns like this seriously and want to clarify a few points. We returned the call within 15 minutes, but there was no voicemail set up, so we were unable to leave a message. We also did not receive a voicemail or email follow-up. Additionally, we were unable to locate any completed or processed order under the name associated with this review, which makes it difficult to verify the claim. We’re always happy to help and encourage customers to reach out directly so we can resolve any concerns quickly. Leaving a review without allowing us the opportunity to assist can lead to misunderstandings. If you’d like help, please contact us directly and we’ll be glad to assist.

Response from EliteedgebiotechDec 4, 2025

Hi Kent, I’m really sorry to hear that your order hasn’t arrived yet and that you’ve had this experience. If you can please reach out to us at [email protected] with your name and order number, we would be happy to look into the status of your shipment right away and get this resolved for you. Orders normally arrive within 7 business days, but during the holiday season shipping carriers can experience delays that are unfortunately outside of our control. That said, we absolutely want to make this right for you and will do everything we can on our end—whether that’s tracking it down with the carrier or arranging a suitable solution. Thank you for bringing this to our attention, and we hope you’ll give us the chance to fix it.